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Uber today announced that its head of global customer support has stepped down. After sixteen years at Amazon, Collins was hired by Uber in 2015 and, according to this report, will be returning to Amazon now that he has left Uber.
The head of Uber's global customer support operations, Tim Collins, has left the company, multiple sources told Recode. The former vice president of operations at Amazon was poached by Uber to lead the ride-hail company's customer support operations in January of 2015. Uber announced he was no longer with the company in an email to community operations managers and other internal employees on Monday. Collins will be returning to Amazon, Recode has learned. Austin Geidt, Uber's former head of global expansion, will be taking Collins's place. Geidt was the fourth employee to be hired at Uber.
The head of Uber's global customer support operations, Tim Collins, has left the company, multiple sources told Recode. The former vice president of operations at Amazon was poached by Uber to lead the ride-hail company's customer support operations in January of 2015. Uber announced he was no longer with the company in an email to community operations managers and other internal employees on Monday. Collins will be returning to Amazon, Recode has learned. Austin Geidt, Uber's former head of global expansion, will be taking Collins's place. Geidt was the fourth employee to be hired at Uber.