Thermalright TRUE Black Rev. C on AM4 Platform

[EchoWars]

I will probably before the end of the year, move beyond my aging 1366 platform and likely go to an AM4 setup. My TRUE Black Rev. C has been awesome with the 990X, and as it wasn't cheap to begin with, I'm wanting to move it to the new AM4 system when the time comes.

Thermalright, along with many others, have publicly stated that they'll provide the necessary mounting kits for older heatsink assemblies so that they'll be compatible with AM4.

http://thermalright.com/2017/02/21/thermalright-amd-am4-cpu-mount-upgrade/

So I emailed their customer support with a jpg screenshot of my old Newegg purchase, and here's how it went:

Varick via xxxxx
Jul 23 (6 days ago).
to me

Hi Glenn

Sorry TRUE Black doesn’t support Ryzen.

The design is different, I wish we can still production this, but we have to follow the INTEL and AMD rule for the heatsink so we do some different design for the Thermal.

Sorry about that.

Please check our new cooler for Ryzen.

https://www.newegg.com/Product/Product.aspx?Item=9SIACFW57P5018

Thanks

Really? This page shows the TRUE universal BTK specs & such, and says it is compatible with AM4 and my TRUE Black Rev. C. So I email the dude back:

Glenn <[email protected]>
Jul 21 (8 days ago)
to Varick

Thank you for your reply.

This web page:
http://thermalright.com/product/true-universal-btk/
...states that the TRUE universal BTK works with AM4, and is compatible with the TRUE Black Rev.C heatsink (#13 in the list).
Is that information incorrect?
If it is accurate, I am told that the proof of purchase should allow me to upgrade my old TRUE Black 120 so that I may continue to use it.
http://thermalright.com/2017/02/21/thermalright-amd-am4-cpu-mount-upgrade/
http://www.pcgamer.com/phanteks-and-other-cooler-makers-offer-free-am4-upgrade-kits/
Any clarification you may offer would be appreciated.
Glenn

And the reply:

Varick xxxx
Jul 21 (8 days ago)
to me


Hi Glenn,


Sorry TRUE Black 120 Rev. C doesn’t support AM4

Please check this which support Ryzen cooler or INTEL

https://www.newegg.com/Product/Prod...cm_re=THERMALRIGHT-_-9SIACFW57P5018-_-Product


Thanks

So there seems to be a conflict between what's on their webpage re: the TRUE universal BTK and what this guy is telling me. I tried to point that out to him and basically got stonewalled ("It don't work, so move on").

Nan's Gaming Gear sells on eBay and Amazon and specializes in Thermalright gear, so I asked on Amazon:

https://www.amazon.com/thermalright...cm_cd_cl_ch_al?_encoding=UTF8&asin=B00UN05Q6A

So of course I get an incomplete answer...yes, the bracket works with AM4, but no confirmation that it works with the TRUE Black Rev. C.

Anyone here work with this cooler on AM4, or at least have more info than I do?

 

[doyll]

Interesting. Thermalright.de TRUE universal BTK does not support AM4 while Thermalright.com one does. I can even see the holes for AM4 and AM3 in the base and top.

What is the thickness of your TRUE Black cooler base?
Is the mount you have now the same as TRUE universal BTK?

I assume you are in USA?

 

[EchoWars]

Yes, in the US.

Cooler is still on my system, so I can't really check the base thickness. On Amazon, where I asked about using the mounting kit, another user said he's using the kit with an Ultra Extreme 120, which is supposed to be the same as the TRUE Black except for the black nickel plating.

 

[Lee8lih]

Hi EchoWars , did you end up buying the TRUE universal BTK? It seems like I'm in a similiar situation, although I live in Europe.

 

[EchoWars]

Hey! I was preparing to buy, and suddenly no one had one in stock. At the moment, I can't find anyone who's even selling one...