Every time I've returned a T-Mobile phone for refund, I've been forced to call repeatedly for up to 60 days to get my money back. Last night, I was transferred 7 times during a 63 minute call and the refund for the iPhone X I returned over 6 weeks ago still hasn't been issued. The latest excuse is that T-Mo needs to conference a call with me and my credit card company to make sure they have the correct info and that the refund hasn't already been received. Of course, T-Mo didn't have a problem with my card info when they charged my monthly bill to it 3 days ago. Furthermore, every time I speak with customer service the audio is awful. I always hear a bunch of voices in the background and it sounds like someone is throwing pots and pans against a concrete wall. Were I of a more conspiratorial mindset, I'd suspect all of that is done purposely to frustrate and deter customers from calling. Once this latest problem is resolved, I'll never buy another phone from T-Mo. I like their service plans and prices, but despise their customer non-service. I'm even considering a jump to AT&T if they offer a comparable plan and price. Anyway, /rant. Merry Christmas, [H]!!!