Suddenlink trying to charge $270 in over usage

Worst case, they shut off your service and send the amount due to collections.
 
I definitely went over, I received 0 notifications of that though. I guess thats not to say i was unaware of what the usage was though. I was under the impression there was no cap.
 
Modder man said:
I definitely went over, I received 0 notifications of that though. I guess thats not to say i was unaware of what the usage was though. I was under the impression there was no cap.
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They are supposed to send a warning at like 80%, if they didn't send this you may have a case. Ask when and how you were informed of the existence of the cap and also when they sent a warning. If they can't provide this info, push for a removal of the fee.

Suddenlink overages are $10/50GB, OP watched a ton of porn!
 
OP works from home consulting occasionally. 1.6TB used. suddenlink claims it is impossible to remove fees no matter what
 
You mean you didn't read the updated TOS? The ones that were clearly posted 14 layers down on the website, behind 3 layers of captchas, 4 layers of password authentication and lastly, a prototype skynet routine? (apologies to the spirit of Douglas Adams)

If they refuse to budge, pay, then protest to whatever passes for a regulatory agency in your jurisdiction. If you don't pay, and it goes to collections, expect your insurance bills to go up for the next 3 to 7 years. Insurance companies use a poor credit report as justification to raise your rates.
 
Dead Parrot said:
You mean you didn't read the updated TOS? The ones that were clearly posted 14 layers down on the website, behind 3 layers of captchas, 4 layers of password authentication and lastly, a prototype skynet routine? (apologies to the spirit of Douglas Adams)

If they refuse to budge, pay, then protest to whatever passes for a regulatory agency in your jurisdiction. If you don't pay, and it goes to collections, expect your insurance bills to go up for the next 3 to 7 years. Insurance companies use a poor credit report as justification to raise your rates.
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Yeah that was about what i was finding. as much as it sucks and as much as I want to just "stick it to em" I dont really have an option but to pay.
 
What happens?
I would expect them to turn off access and send the account to collections. OP stated he did go over, pay what you owe for your usage and move on.
 
Dead Parrot said:
If you don't pay, and it goes to collections, expect your insurance bills to go up for the next 3 to 7 years. Insurance companies use a poor credit report as justification to raise your rates.
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To be fair, not in California, Mass and Hawaii.

It's utter crap regardless, but that's a different discussion.
 
Is this advertised as unlimited? You MAY have a case, but it's you vs a mega corporation, they might send you to collections.... it is much easier to just bend over a pay now than having to deal with a collection agency and destroyed credit rating.

If you have an internet option that has no cap I would switch immediately as well. I can't imagine having to deal with a cap for my main internet. I would take a slow uncapped connection over a fast capped one.
 
Red Squirrel said:
Is this advertised as unlimited? You MAY have a case, but it's you vs a mega corporation, they might send you to collections.... it is much easier to just bend over a pay now than having to deal with a collection agency and destroyed credit rating.

If you have an internet option that has no cap I would switch immediately as well. I can't imagine having to deal with a cap for my main internet. I would take a slow uncapped connection over a fast capped one.
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Eh.. Destroyed credit rating? Depends on how much time the OP has and if they're the only ISP in town. If you don't mind having the negative item on the credit report for a few months you can negotiate it off and save cash doing it.

Suddenlink would likely sell it off to a credit collection agency at 20-30% within a few months. At this point you'd receive a letter to reply or it'll go on your report. Once that agency contacts you, you'd request a letter to remove all negative items from your report and offer to settle for less (start low). Get the letter first. Pay the reduced amount (the longer you wait, the less it'll be, as after 7yrs it'll drop off anyways). Then send their letter to all three credit reporting agencies and have the item stricken from the record.

If you want to be creative. There's ways to challenge it and drag it out even longer so it doesn't go on your report for quite some time.

Question is though, would it be worth that hassle? I'd wager not.
 
Spidey329 said:
Question is though, would it be worth that hassle? I'd wager not.
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Especially when the datacap is spelled out in clear english on the website as well as Google finding a ton of posts complaining about the practice dating back to 2012...
 
Spidey329 said:
Eh.. Destroyed credit rating? Depends on how much time the OP has and if they're the only ISP in town. If you don't mind having the negative item on the credit report for a few months you can negotiate it off and save cash doing it.

Suddenlink would likely sell it off to a credit collection agency at 20-30% within a few months. At this point you'd receive a letter to reply or it'll go on your report. Once that agency contacts you, you'd request a letter to remove all negative items from your report and offer to settle for less (start low). Get the letter first. Pay the reduced amount (the longer you wait, the less it'll be, as after 7yrs it'll drop off anyways). Then send their letter to all three credit reporting agencies and have the item stricken from the record.

If you want to be creative. There's ways to challenge it and drag it out even longer so it doesn't go on your report for quite some time.

Question is though, would it be worth that hassle? I'd wager not.
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It's worth noting that PFD (Pay for delete) letters don't always work. Some collection agencies will simply not do it.
 
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