So, I recently bought a Streacom FC5 fanless case (my second) for a build for my Fiance. I had an issue with it. The front USB ports don't work properly with the USB3 header and their special USB3 cable. I have contacted Streacom Support twice via the form on their webpage, and never heard back from them. Complete crickets. Not even a confirmation email. Last time I contacted them (with a pre-sale question back in early 2017 when I built my HTPC regarding what riser to use, I didn't get a confirmation email, but I did get a response within a couple of days. Now it's been a couple of weeks, with no response. Anyone know if there are any troubles over at Streacom? Or maybe their form just isn't cooperating with my browser? Any thoughts?