Streacom Customer Service, Anyone?

Discussion in 'Cases & Case Modding' started by Zarathustra[H], Sep 18, 2018.

  1. Zarathustra[H]

    Zarathustra[H] Official Forum Curmudgeon

    Messages:
    26,547
    Joined:
    Oct 29, 2000
    So,

    I recently bought a Streacom FC5 fanless case (my second) for a build for my Fiance.

    I had an issue with it. The front USB ports don't work properly with the USB3 header and their special USB3 cable.

    I have contacted Streacom Support twice via the form on their webpage, and never heard back from them. Complete crickets. Not even a confirmation email.

    Last time I contacted them (with a pre-sale question back in early 2017 when I built my HTPC regarding what riser to use, I didn't get a confirmation email, but I did get a response within a couple of days.

    Now it's been a couple of weeks, with no response.

    Anyone know if there are any troubles over at Streacom? Or maybe their form just isn't cooperating with my browser?

    Any thoughts?
     
  2. Zarathustra[H]

    Zarathustra[H] Official Forum Curmudgeon

    Messages:
    26,547
    Joined:
    Oct 29, 2000
    So, have no fear, turns out they are still very much alive!

    I went on Facebook and clicked contact. One of the predefined questions was "Can I get customer service help?" so I clicked that. The following is what ensued.

    upload_2018-9-18_20-36-22.png

    So, it turns out it was just a misconfigured server.

    It's odd that they didn't get confused about not getting any customer service requests for a while, but I'm glad I can now contact them.