The Spyder
2[H]4U
- Joined
- Jun 18, 2002
- Messages
- 2,628
I have a strange issue I am hoping someone on here might have some insight into. A few months back I switched to Unifi Pro's. Since then, a handful of only Apple devices have been having strange connectivity issues. The main affected users happen to be my tech, my CEO, and my own MBA. Our CEO has issues on his iPad 3 and both of us have i5/i7 2012 MBA's. Randomly throughout the day we will drop pings to our DNS server/8.8.8.8. My tech has documented all of this and submitted a ticket with Ubiquiti and after a 20~ message troubleshooting adventure, we were asked to RMA the units. I happen to have spares and swapped them out yesterday, only to have the same issue. Everything is on the latest firmware/controller.
Here is what we tried:
1) We ran air view and selected the best channels for the area (1,11 respectively)
2) Changed the encryption to AES only
3) Tried openDNS servers, no help- same issue
4) Changed the lease time to 1 day on our DHCP server (from 8 days)
5) Setup a test air router in the office, connected to it with no issues.
6) Tested with variety of Dell/Lenovo/Apple iPhone/Android devices and had no problems.
I am about to switch back to the non Pro's that we had no issues with.
Here is what we tried:
1) We ran air view and selected the best channels for the area (1,11 respectively)
2) Changed the encryption to AES only
3) Tried openDNS servers, no help- same issue
4) Changed the lease time to 1 day on our DHCP server (from 8 days)
5) Setup a test air router in the office, connected to it with no issues.
6) Tested with variety of Dell/Lenovo/Apple iPhone/Android devices and had no problems.
I am about to switch back to the non Pro's that we had no issues with.