I am not really amused by the box content, but they would make ok freebies for folks.
I never got my emails either, though you can get to the content via the confirmation email. May try to ask for a refund because of the inclusion of a subscription-based game.
Don't waste your time.
Square Enix Support (Square Enix Online Store Support)
Dec 19, 11:40
Thank you for contacting the Square Enix Online Store Support.
Unfortunately we cannot cancel/refund or exchange your 2015 Holiday Surprise Box [PC DOWNLOAD] order once you have received it.
We understand that you might not like or already own some of the contents of this surprise box, but I'm afraid if we revealed its contents beforehand, then it wouldn't have been a surprise.
We apologize for any inconvenience.
The Square Enix Online Store Team