Sony Bricked my system, then banned my PSN, and I lost access to all my digital games

Discussion in 'Console Gaming & Acc.' started by l88bastard, Nov 17, 2015.

  1. Ocellaris

    Ocellaris Ginger @le, an alcoholic's best friend.

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    Customer service didn't fail anything. He didn't even call them, he just went with the nuclear option and did a chargeback.

    Also a customer service line recording calls for "quality assurance" does not necessarily grant the right for the other caller to record the call as well. When I worked doing Dell customer service escalations, any customer who said they were recording the call got transferred to the legal department :eek: It was a total dick move, however it was the policy at the time.
     
  2. scojer

    scojer [H]ardness Supreme

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    He never even called, he went the chat route. Only go with chat for a quick question or information. Never for customer service. Also in his last thread he kept asking for an American chat specialist. I'm assuming he did the same here. Being racist isn't going to get help either.
     
  3. 4saken

    4saken [H]ardForum Junkie

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    after reading all through this, I can't help but think the OP is self fulfilling his own problems.
     
  4. Mozex

    Mozex [H]ard|Gawd

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    They already have him the option of paying the money he did the chargeback on to reactivate his account.

    You don't always have the right to record a call just because the other party is recording. Your rights recording calls varies by state.
     
  5. -Strelok-

    -Strelok- [H]ardForum Junkie

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    You NEVER do a chargeback, unless you want to have nothing to do with that company ever again. Once you do a chargeback it's all over with you for the company.
     
  6. RaZoRbLaDeD

    RaZoRbLaDeD Gawd

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    Shitty situation indeed, but it does cover all of what happened in the fine print. Always read that fine print dude. Just because something happened that you don't like doesn't mean you get to break the rules ...sorry to say. Has happened to myself before and I just ate it. Also, you do NOT "own" anything, you only have the right to use the property. You have ownership of nothing.

    Btw, not that I'm saying this would have saved the situation but this is why I always buy physical copies. I don't want any of my games tied into a system.
     
  7. Climber

    Climber [H]ardness Supreme

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    You do realize GoG does the same thing right? You might keep the games you have purchased but you lose access to your account.
     
  8. Meeho

    Meeho [H]ardness Supreme

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    That's a massively important difference, isn't it?
     
  9. Climber

    Climber [H]ardness Supreme

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    Any games tied to the account are lost. Meaning if you have never backed them up they are gone. They won't give you the exe to download.

    While you might be going ah ha see fundamental difference, the problem remains the same. Charge backs are a huge problem and companies have to protect themselves against them. When you use a digital distribution platform and your games are tied to said platform, regardless of what you think, in today's market you lose the account you lose your games.

    It is a shifty tradeoff for what we receive from it, but that is the way it is right now. Arguing anything else is meaningless.
     
  10. ZodaEX

    ZodaEX 2[H]4U

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    This is what happens when you neglect to read the EULA. Herp Derp, always read the EULAs that you legally agree too. Even a machine gun repairman should be able to read them. For your own protection.