Yeah. It really is a drawn out process for s company to get a non legitamte chargeback undone. At least with credit cards it is. PayPal may be less of a hassle. One computer repair place I used to work out I encountered this. Someone was unhappy with legitamte work done, simple work at that.... Flat rate fee he agreed to beforehand but for whatever dumb reason he did a CC chargeback. I saw the paper work that my boss had to do in order to fight it. Definitely a big annoyance.
![[H]ard|Forum](/styles/hardforum/xenforo/logo_dark.png){kind=logo}
Sony Bricked my system, then banned my PSN, and I lost access to all my digital games
- Thread starter l88bastard
- Start date
Sorry man, like you said, there is a right way and a wrong way to treat the customer, but that goes both ways. YOU authorized the automatic renewal and Sony renewed as you said they could. A simple phone call more than likely would have remedied the situation since as you said, they had a record of you calling in because your PS4 was bricked.
You picked the absolute worst way to handle the situation and are no pissed that it backfired on you. Sorry man, but you're in the wrong regardless of whether or not you think you were in the right.
MikeTrike
Fully [H]
- Joined
- Nov 16, 2005
- Messages
- 16,840
Charge backs are not for protection from ignorance! It's a customer tool for actual fraud protection.
They are so harsh on frivolous charge backs because too many charge backs and they can lose their processing privileges. They don't need actions that are without consideration from customers like you.
Error 404: Sympathy not found.
They are so harsh on frivolous charge backs because too many charge backs and they can lose their processing privileges. They don't need actions that are without consideration from customers like you.
Error 404: Sympathy not found.
Last edited:
l88bastard
2[H]4U
- Joined
- Oct 25, 2009
- Messages
- 3,712
OK TO SET THE RECORD STRAIGHT!
I did not vindictively do the charge back. I in fact had no idea on when my PS+ membership was up and that was the farthest thing from my mind as I was consumed with the fact that PSN updates bricked my system.
I was surprised to see a $49.99 charge from Sony on my Paypal account because my system had been dead a week and I had not made any Sony purchases.......and frankly I honestly thought it was a fraudulent charge as I do alot of business with overseas clients and from time to time I do get fraudulent charges..... So I declined the charge and requested a chargeback.
It was not until a week later when I got my new PS4 and tried to recover my digital software that I learned the $49.99 was an auto renewal fee and was banned.
And for those heckling me about my candor with Sony support....have you tried Sony Chat support lately? It is the equivalent of talking to a lamp post. They have no power or authorization to perform any kind of rational customer service....I was not rude, crude or mean to the CSR because one cannot be those things to a lamp post.
And to those questioning my technical prowess....I build monster multi-gpu watercooled computers....I assemble machine guns.....I work on car engines.....so yes, I tried EVERYTHING I could to fix my PS4.......my honest opinion, I believe sony intentionally fucks up X amount of units per PSN updates.....TIN FOIL HAT ON......but dont take it from me....as there are many others out there
http://ps4daily.com/2015/03/ps4-update-bricks-gamers-console-sony-wants-150-to-fix-it/
I did not vindictively do the charge back. I in fact had no idea on when my PS+ membership was up and that was the farthest thing from my mind as I was consumed with the fact that PSN updates bricked my system.
I was surprised to see a $49.99 charge from Sony on my Paypal account because my system had been dead a week and I had not made any Sony purchases.......and frankly I honestly thought it was a fraudulent charge as I do alot of business with overseas clients and from time to time I do get fraudulent charges..... So I declined the charge and requested a chargeback.
It was not until a week later when I got my new PS4 and tried to recover my digital software that I learned the $49.99 was an auto renewal fee and was banned.
And for those heckling me about my candor with Sony support....have you tried Sony Chat support lately? It is the equivalent of talking to a lamp post. They have no power or authorization to perform any kind of rational customer service....I was not rude, crude or mean to the CSR because one cannot be those things to a lamp post.
And to those questioning my technical prowess....I build monster multi-gpu watercooled computers....I assemble machine guns.....I work on car engines.....so yes, I tried EVERYTHING I could to fix my PS4.......my honest opinion, I believe sony intentionally fucks up X amount of units per PSN updates.....TIN FOIL HAT ON......but dont take it from me....as there are many others out there
http://ps4daily.com/2015/03/ps4-update-bricks-gamers-console-sony-wants-150-to-fix-it/
Not going to touch the fact that your are basing your cost off of a model of ps3 you didn't buy.
Fraud, yes you signed up for a recurring cost, you FAILED to cancel it. It is fraud to do a chargeback on it. Call who ever you use for credit or debt cards and ask.
Judging by how your replys to this post and your last one, I'm willing to bet you didn't call in a calm and collected manor. I'm not suprised they told you to screw off.
I'll end my post and my give a damn with some happy news. Last April I had to go through and deactivate 3 ps3's on my account, sadly forgot to change password and all 3 were promptly reactivated. Because of that I was locked out of 9 games for nearly 6 months. My renewal date is coming up and on a whim I called Sony and talked to them in a respectable manor and by the end of our chat they renewed my psn+ for a year at no cost.
Moral of the story? Don't be a dick when calling for assistance.
So you did try swapping the drive??
MikeTrike
Fully [H]
- Joined
- Nov 16, 2005
- Messages
- 16,840
Don't they send out a "renewal email" like two weeks before it auto-renews?
Demon10000
Supreme [H]ardness
- Joined
- Aug 20, 2006
- Messages
- 4,502
I don't think so.
I got bit by the auto-renew. Had my PS4 since release and never had a need for PSN. Over the holidays, I'd received a couple of gift cards. I added them to my account and tossed the cards.
I picked up Bloodboune and decided to see what the online experience was like so I did the trial of PSN. It wasn't for me, so I didn't actively renew it. However, even the trial autorenews so it dipped into my funds to pay for a month subscription before the trial was even over.
No biggie... that was my fault for not dropping the auto-renew. All services are like this now, so I should have known. A reminder a would have been nice (so I could cancel), but I didn't receive anything saying that they were going to renew. I just got a receipt when they hit my account.
Like I said, my bad. Live and learn...
Ocellaris
Fully [H]
- Joined
- Jan 1, 2008
- Messages
- 19,077
I received five(!) auto renewal emails before my last renewal on June 3 of this year. People probably have these sent to the trash or something. Sony definitely spams you though, just search for "PlayStation plus renewal".
LurkerLito
2[H]4U
- Joined
- Dec 5, 2007
- Messages
- 2,704
I sympathize with you, but unfortunately you are screwed. Most companies are a very strict when it comes to chargebacks. Your only hope of getting it back is to call your local TV news or even some larger internet news site and get them to do one of those consumer alert stories about your situation. Any kind of press coverage that might taint the Playstation image regarding this incident will be the only way Sony will cave in. Customer service won't help you in this situation because you did break the ToS even if unknowingly, and they will go by their script.
auntjemima
[H]ard DCOTM x2
- Joined
- Mar 1, 2014
- Messages
- 12,142
This alone makes me happy I wasn't that CSR. This entire thread reeks of failure on your part with no acceptance of responsibility on your part.
Ocellaris
Fully [H]
- Joined
- Jan 1, 2008
- Messages
- 19,077
...and yet across two threads you have utterly failed to answer simple questions or produce a simple list of what you did or didn't try to fix your PS4. Plus in the other thread you definitely tried the WRONG firmware update package for a recovery at least once, so you are at least partially incompetent. I called this in the other thread long before this one started:
I feel bad for the "monster" PCs and engines you work on. At this point it just sounds like you are full of shit, don't know what you are doing, and no one would believe you even if you answered people's questions.
Last edited:
relapse808
[H]ard|Gawd
- Joined
- Apr 11, 2005
- Messages
- 1,707
Send your wife's sister my way....I am a sucker for dry turkey titties.
twonunpackmule
[H]ard|Gawd
- Joined
- Sep 27, 2005
- Messages
- 1,700
Yea, you can access your account online and could have disabled auto-renewal. That's the first thing I do when I setup an account. I want to choose when and if I renew. I sometimes purchase "Cards" instead of during a straight up renewal.
Anyway, you're at fault. Not Sony. Sorry, bud. Be mad, but you did wrong. You could have called and asked to have your account refunded due to your circumstances.
Anyway, you're at fault. Not Sony. Sorry, bud. Be mad, but you did wrong. You could have called and asked to have your account refunded due to your circumstances.
even though the poster is at fault for not noticing the auto-renewal (I'm always on the lookout for these things with anything that has a recurring payment and always disable it) I also think Sony should be more reasonable...if the guy has a good payment/account history and it was noted that he called in to report his PS4 was bricked I don't see why they can't reverse the charge and show a little customer friendly behavior
Ocellaris
Fully [H]
- Joined
- Jan 1, 2008
- Messages
- 19,077
He didn't call in to ask about the charge, he did a chargeback without reading his email to see the receipt or bothering to call Sony to check. There is nothing for Sony to be reasonable about, he did a chargeback for his own mistake.
It depends on what Sony policy says. It's entirely possible that doing something like that would risk their jobs. It also depends on how he acted on the phone. If he was rude and angry then I can't blame them for not bending over backawards to help.
I'm saying if he has a good history with payments etc and his overall account was in good standing for years then they can show more leeway
auntjemima
[H]ard DCOTM x2
- Joined
- Mar 1, 2014
- Messages
- 12,142
/thread
auntjemima
[H]ard DCOTM x2
- Joined
- Mar 1, 2014
- Messages
- 12,142
No. He didn't just take back his $50 from Sony. When a company gets a charge back they get fines or charges as well. It is more than a small matter. Its a matter of fraud.
They can. But seeing as how bad he has freaked out and done literally everything wrong up to this point I doubt he'll be able to calmly work through this problem with Sony Support.
technically fraud is when you're cheating someone for some personal gain...in this case, there was no gain because his PS4 was bricked and he called in and reported this issue beforehand...either way I can see both sides of the argument
Ocellaris
Fully [H]
- Joined
- Jan 1, 2008
- Messages
- 19,077
jojo69
[H]F Junkie
- Joined
- Sep 13, 2009
- Messages
- 11,267
those words, I do not think they mean what he thinks they mean
The fraud is on Sony's end. They cheated the OP out of all his games that he purchased.
Legally it is not fraud. Sony is doing nothing illegal.
he did not own those games, he only had license
This applies to STEAM as well
so we technically do not own any game we have on our steam/sony/origin account etc
MikeTrike
Fully [H]
- Joined
- Nov 16, 2005
- Messages
- 16,840
I'm sure if he calms down and takes the time to handle it right he can regain access to his library of games.
He initiated a fraudulent claim (even if it was unintentionally fraudulent), it's within Sony's rights and agreement to disable services on his account. Consider it a retaliation move for his potentially damaging actions to their merchant account. That'll force his ass to go through the proper f***ing channels to fix that shit, and maybe he'll do it correctly next time too!
Sounds like you learned a lesson... Charge back is a LAST RESORT and not to be used lightly.
Your situation sucks but honestly, you should have been contacting Sony when this happened to see what they could do, not go directly to a charge back... That can get your Steam account banned too if I recall. It's a bad plan with any online service because they have you by the balls...
Your situation sucks but honestly, you should have been contacting Sony when this happened to see what they could do, not go directly to a charge back... That can get your Steam account banned too if I recall. It's a bad plan with any online service because they have you by the balls...
total0wnage
Weaksauce
- Joined
- Nov 17, 2015
- Messages
- 106
that blows they definitely screwed u on this one
dragonageinquisition
Gawd
- Joined
- Jan 2, 2014
- Messages
- 601
If you do a chargeback with any company that you purchased a ton of digital content from, you are asking to lose access to any content you bought. Just like anyone who is issues a chargeback on a Steam charge can expect their $1000s account to be banned, anything you bought off PSN Sony is free for them to revoke access to. Microsoft would do the exact same thing, as would any online etailer. What do you think happens to those people dumb enough to issue a chargeback on Amazon? Goodbye to your Kindle library. When you deal with a company that sells digital content where the DRM/access is hosted on their servers they have you by the balls.
Why are people so angry and mean? I get the op's frustration and I am sure if the things that happened to him happened to each one of us we would also be upset about it. OP may have fucked up with the chargeback but that is no excuse or reason to make all previously paid for content/games unusable. Big companies nowadays get away with murder, lie and cheat and are overall pretty slimey in their business practices. The sad part is it just becomes acceptable over time and eventually people actually start defending such shitty behavior.
This!
MikeTrike
Fully [H]
- Joined
- Nov 16, 2005
- Messages
- 16,840
So a company's shitty behavior is wrong, but a customer's shitty behavior is somehow okay?
This is literally a self-inflicted an eye for an eye situation, both may be f***ed, but guess who initiated the whole thing?
This is literally a self-inflicted an eye for an eye situation, both may be f***ed, but guess who initiated the whole thing?
This is a hilarious thread. OP defrauded Sony and issued a charge back, which was not legal as Sony debited the payment as he had agreed when he signed up. Now the legal minds show up to stoke his ego and sorrow. Some of you need to read the terms of service you sign up for. What you think "should be right dog-gone-it!" isn't what you agreed to.
OP committed fraud to get his $50 back and got his account banned. But hey, at least they offered to reinstate for $50. They could ask for fees as well.
OP committed fraud to get his $50 back and got his account banned. But hey, at least they offered to reinstate for $50. They could ask for fees as well.
This right here. Time for millennials to take some personal responsibility. A chargeback is like accusing the company of fraud. It's the nuclear button and DUH that company doesn't want to conduct business with you after that accusation.
I would lay money that there's more to this story than is being let on.
This is a hilarious thread. OP defrauded Sony and issued a charge back, which was not legal as Sony debited the payment as he had agreed when he signed up. Now the legal minds show up to stoke his ego and sorrow. Some of you need to read the terms of service you sign up for. What you think "should be right dog-gone-it!" isn't what you agreed to.
OP committed fraud to get his $50 back and got his account banned. But hey, at least they offered to reinstate for $50. They could ask for fees as well.
Worth posting twice.