Greetings, all.
Moved one of my clients to a new office last weekend. At their old location they used a SonicWALL TZ300 in conjunction with Time Warner/Spectrum copper service with a single static IP. Never had any issues. A new Ubee modem was waiting at the new location so I brought the SonicWALL over, plugged in their new IP and was unable to access the Internet.
Called Spectrum support and they came out and put in a new Ubee. I was still unable to get to the Internet with the SonicWALL. When cycling the power on the Ubee, I could ping the gateway address on the Ubee for approximately 10 seconds before no response.
I factory reset the SonicWALL and experienced the same symptoms. At this point, thinking the SonicWALL WAN port was defective, I RMA'd that unit. Received a replacement today and still unable to ping the gateway IP on the Ubee (other than a few seconds after a power cycle) and, of course, no Internet access.
I had an old WRT54G in the car so I brought it in, configured their IP info, and had no issue pinging the Ubee or getting to the Internet. Unfortunately they have money invested with SonicWALL for VPN licenses for remote workers and subscriptions for security services. Need to get this working.
I did bring the SonicWALL home this evening and put it on my network. I have residential Spectrum service. I set the WAN interface for DHCP and it pulled an IP immediately, granting me access to the Internet.
To sum up, I've replaced the SonicWALL, the modem, cycled power, factory reset, and made a number of calls to Spectrum and cannot get this thing working. I also had our lead network engineer with 30 years experience come in and sanity check my work. We put a laptop on the SonicWALL WAN port today and gave it the Ubee IP info and could ping that laptop from the SonicWALL without issue.
I've been at this professionally since 1997. This should be fairly straightforward. But I'm out of ideas at this point. Just wondering if anyone has any suggestions.
Thanks for reading.
Moved one of my clients to a new office last weekend. At their old location they used a SonicWALL TZ300 in conjunction with Time Warner/Spectrum copper service with a single static IP. Never had any issues. A new Ubee modem was waiting at the new location so I brought the SonicWALL over, plugged in their new IP and was unable to access the Internet.
Called Spectrum support and they came out and put in a new Ubee. I was still unable to get to the Internet with the SonicWALL. When cycling the power on the Ubee, I could ping the gateway address on the Ubee for approximately 10 seconds before no response.
I factory reset the SonicWALL and experienced the same symptoms. At this point, thinking the SonicWALL WAN port was defective, I RMA'd that unit. Received a replacement today and still unable to ping the gateway IP on the Ubee (other than a few seconds after a power cycle) and, of course, no Internet access.
I had an old WRT54G in the car so I brought it in, configured their IP info, and had no issue pinging the Ubee or getting to the Internet. Unfortunately they have money invested with SonicWALL for VPN licenses for remote workers and subscriptions for security services. Need to get this working.
I did bring the SonicWALL home this evening and put it on my network. I have residential Spectrum service. I set the WAN interface for DHCP and it pulled an IP immediately, granting me access to the Internet.
To sum up, I've replaced the SonicWALL, the modem, cycled power, factory reset, and made a number of calls to Spectrum and cannot get this thing working. I also had our lead network engineer with 30 years experience come in and sanity check my work. We put a laptop on the SonicWALL WAN port today and gave it the Ubee IP info and could ping that laptop from the SonicWALL without issue.
I've been at this professionally since 1997. This should be fairly straightforward. But I'm out of ideas at this point. Just wondering if anyone has any suggestions.
Thanks for reading.
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