[Solved, Tangoseal] Powers off during gaming

Discussion in 'General Hardware' started by ZeqOBpf6, Jul 17, 2018.

  1. ZeqOBpf6

    ZeqOBpf6 Limp Gawd

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    This has started today, and before today, has never happened. PSU was purchased 6/15. Three years without issue.

    6600k
    980ti
    16GB
    960 EVO
    Asus Maximus Hero mobo
    Win 10, fully updated

    Temps are fine, CPU never hits 50c, GPU doesn't even have time to get hot enough before it's crashing now. Temps are usually fine in the 70s but it's powering off in the 50s now.

    This has happened in two different games now.

    So before I run out and buy a PSU when it's probably not the PSU, what other logical guesses are there? Upon Googling most results show it's someone running some offbrand PSU, so I feel like my situation is different.

    I unhooked everything and made sure everything was plugged in properly. Dust in the case is basically non-existent.

    My gut wants to say thermal paste, but temps are fine..? I'm in a 100 year old building, and they've started hooking our sprinkler system up to city water yesterday. Could that be related? It's the only variable I can think of. I'm not on a battery backup, would getting one solve that, if it were the problem?

    I know troubleshooting sucks, so thanks in advance for all the help.
     
  2. Overblod

    Overblod [H]Lite

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    Mobo... RAM... it can be anything... I had this problem once when I bought a refurb mobo... Have to replace everything one by one and see which one is the culprit...
     
  3. DrLobotomy

    DrLobotomy [H]ardness Supreme

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    You should have a UPS anyway so get that first. If still have issues then swap out video card. Also try just 1 stick of RAM and see if issue goes away.

    Good luck!
     
  4. CAD4466HK

    CAD4466HK Gawd

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    If its powering completely off during a game load, without a doubt the PSU is the cause.
     
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  5. pendragon1

    pendragon1 [H]ardForum Junkie

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    yup start with a psu
     
  6. ZeqOBpf6

    ZeqOBpf6 Limp Gawd

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    Thanks guys.

    PSU came in, still rebooted. Tried plugging it in to a different outlet and unplugging almost everything else

    Boots in, gets in to game

    hear: crackle
    Smell: burning plastic
    See: a small trail of smoke

    Freak out, unplug from wall. I don't see anything wrong but it's pretty obviously the video card seeing as how I'm booted in with onboard graphics.

    This thing is 10000000000% shot right? Like, don't even plug it back in and mess with it? It's weird, the GPU temps were reporting 50c and I had the fans at 100% and it was only TF2 and I was just sitting there, this game is only somewhat demanding, so something is definitely wrong.

    The card wasn't overclocked or anything, power % in MSI afterburner was 100% and the GPU and RAM were set to +0
    Card was burning hot, too. At least the Heatsink was.
    It's an EVGA 980ti SC that I bought from a member here ages ago. Maybe I'll get lucky with the warranty.
     
  7. CAD4466HK

    CAD4466HK Gawd

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    I was under the impression that it was powering off, as said in the thread title and OP, not rebooting, anyways....NO! do not try to boot with that card installed, and I'm not sure that card would still have a warranty on it as well. Do you happen to have a back up GPU?
     
  8. pendragon1

    pendragon1 [H]ardForum Junkie

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    you smoked the pixies, its done. ive heard good things about evga warranty, maybe youll get lucky.
     
  9. ZeqOBpf6

    ZeqOBpf6 Limp Gawd

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    I had four days left on the warranty.


    giphy.gif
     
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  10. thecold

    thecold Limp Gawd

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  11. CAD4466HK

    CAD4466HK Gawd

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    Damn that is some hella good and bad luck.
     
  12. ZeqOBpf6

    ZeqOBpf6 Limp Gawd

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    Yeah pretty nuts. Ifffff they accept the RMA and it all goes well, what will be my replacement card? Don't want to get my hopes up but


    1080ti??
     
  13. CAD4466HK

    CAD4466HK Gawd

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    Probably a 1070.
     
  14. Skillz

    Skillz [H]ard DCOTY 2017

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    You'll get another 980Ti. They aren't out of stock on them.

    I sent a 980Ti in last month for RMA and got a 980Ti replacement.

    I got another one, maybe two more that I need to send soon. Not sure how much time I have left on their warranty, but I know it's getting close.
     
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  15. SamirD

    SamirD [H]ard|Gawd

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    So even if you've determined it's the video card, I'd use this opportunity to strip down the system and just test it with cpu+ram+boot drive and then add components one at a time examining each one for any evidence of damage. It would be bad if it was something else that in turn caused the gpu to die and then you get the replacement and the same thing happens to the replacement.
     
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  16. Skillz

    Skillz [H]ard DCOTY 2017

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    Well seeing as how hes using the system with the intel hd graphics... I think he'll cover that.
     
  17. SamirD

    SamirD [H]ard|Gawd

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    Hope so. It would really suck to put in a new card just to see new smoke...:eek:
     
  18. ZeqOBpf6

    ZeqOBpf6 Limp Gawd

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    Shipped the card off today. $30 UPS Ground! I checked EVGA's website and they don't list the 980ti anymore, only the 960, so unless they have a few in the back just for such purposes, I'll be getting a 10xxxx

    Upon reading some thread on Steam forums, it looks like the most likely candidate is a 1080, with a 1070 or maybe 1070ti being a close second and a 1080ti being a real longshot, though there are people who RMAd a 780ti and got a 980ti so who knows.
     
  19. SamirD

    SamirD [H]ard|Gawd

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    Fingers crossed for you for a nice upgrade. (y)
     
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  20. Skillz

    Skillz [H]ard DCOTY 2017

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    I am sending my 980Ti Hybrid off soon as I get my RMA number from them. I have two of them in SLI, so lets hope they have another one.
     
  21. ZeqOBpf6

    ZeqOBpf6 Limp Gawd

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    They don't give much in the way of feedback once the card has been sent off but I have received my own card back to me(I can tell by a scratch in the sticker) and it is fixed. I'm guessing a bad capacitor and they just soldered on a new one. Way beyond my technical ability but overall pretty damn happy.

    Those two weeks were hell.
     
  22. tangoseal

    tangoseal [H]ardness Supreme

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    Get a replacement install it.

    If it stops doing it then walla prob solved.

    If it continues you got another problem.

    Or buy a cheap power supply tester.
     
  23. ZeqOBpf6

    ZeqOBpf6 Limp Gawd

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