Sold a 1080Ti on ebay 55 days ago...

Discussion in 'Video Cards' started by mazeroth, Jan 17, 2019.

  1. mazeroth

    mazeroth Limp Gawd

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    I purchased it from ebay myself about 3 months earlier. Worked great. EVGA 1080Ti SC2. I just checked my e-mail and found the following message from the buyer:

    "Having issues with the card you sold me whenever i play a game screen goes black i tried an older card and the game works fine."

    Well, you got it 55 days ago and it had been working just fine until now. When I purchased it from ebay, I contacted the seller to see if he had an invoice I could have, which he did send me. Turns out he purchased the card from a company called Fateka. Not long after buying it, the card fried. He sent me pictures of the fried card, the RMA information to EVGA, everything, including serial numbers and correspondences from EVGA for the whole thing.

    The listing I purchased it from said it was barely used, like new, which coincides with the invoices I was sent. In my listing, I listed it just like I purchased it, like new, barely used. I seriously only put like 20 hours on it, before deciding to sell it, as I was only gaming at 1080p on my projector and rarely saw it being utilized more than 50%, so I downgraded to a 1070.

    My question is, what should I do? Offer to email him the RMA info and new invoice and tell him good luck? I don't know. Had it happened right after he received it, I would have told him to ship it back on my dime. Now, we're talking almost 2 months have passed.

    Also, he left me positive feedback right after testing the card out, stating shipping was fast and the item arrived in great condition and works great.

    Thanks for any input.
     
  2. Rizen

    Rizen [H]ardForum Junkie

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    Yes. It would be impossible to predict that the card would die almost 2 months later. I'd help him with the RMA process but I wouldn't refund the money.
     
  3. Johnx64

    Johnx64 My poof SuX

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    You sent a working used item. He received a working used item. It sucks that the used item didn't last but he bought it used as is. Help him if you can if not sorry for his bad luck maybe next time he will buy new for a warranty it's just part of the risk vs reward on buying used items for a lower price.
     
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  4. mazeroth

    mazeroth Limp Gawd

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    That's what I'm thinking, but I'm not sure how to go about the RMA process. I didn't feel like I needed to divulge the card's life story in my ebay auction. I just said like new, barely used. So...., since the original owner received this card as an RMA replacement from EVGA, is it going to be a problem when this guy submits an RMA ticket? Does he even need the invoice information I received from the original purchaser?
     
  5. mazeroth

    mazeroth Limp Gawd

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    If he pushes back, I"ll explain it like this:

    "So, what you're saying is you want to borrow a 1080 Ti from a complete stranger. Have him ship it to you for free. Then, you want to use it for 2 months and ship it back to him broken?"

    Yeah...not gonna happen. That's why you paid $150 less than a new one.
     
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  6. bigsnyder

    bigsnyder Gawd

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    Buyer should be able to contact EVGA directly. Sending him the original invoice might be helpful but don't think its necessary.
     
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  7. oblox

    oblox Gawd

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    The buyer should be RMAing directly with eVGA given their fantastic warranty process. Having said that, the buyer technically has 6 months to file so I would try to be as helpful as you can with the buyer and the RMA process so you don't end up getting Paypal involved.
     
  8. cbroseinak

    cbroseinak n00b

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    I believe ebay buyer protection is 30days on a video card. Its his problem.
     
  9. stashix

    stashix Limp Gawd

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    AFAIK all he needs for an RMA with EVGA is the cards S/N.
     
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  10. Snooble

    Snooble Gawd

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    I see what's happening :

    He paid for the 1080Ti, saw the 2060 come out for a good price and it's crazy performance.

    He wants to get a new 2060, plain and simple.
     
  11. Rvenger

    Rvenger [H]ard|Gawd

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    2060 performance is 1070ti territory, not 1080ti. Not even close.
     
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  12. Snooble

    Snooble Gawd

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    I agree but I have a feeling that Nvidia is holding back in their drivers for the simple reason that they still have stock to get rid of,not to mention compete with AMD. As is the 2060 comes pretty close at a semi attractive price
     
  13. Rvenger

    Rvenger [H]ard|Gawd

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    Nvidia is not holding back performance. TU106 cut down core is as fast as it will ever get especially with 6gb of RAM. Why would someone want a 6gb card over an 11gb? RTX features that are mostly DOA. Bullshit.
     
  14. Snooble

    Snooble Gawd

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    Depending on the price he paid for it and his pc setup it may be overkill by a fair margin. Most people believe that tossing in a new gpu will make their pc a monster while they are still using an old cpu and 8 gigs of ram.

    Sounds like a scam to me. Guy has buyers regret and wants his money back.
     
  15. robjordan406

    robjordan406 Limp Gawd

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    [ think you have met your obligation to the buyer. Its a "buyer beware" situation on used products. 10 days warranty is all you should have offered. It might be a driver issue or another computer hardware issue causing only 1 game to be black screened.
     
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  16. Parja

    Parja Whineologist

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    Pretty close? Stop it. The 2060 isn't remotely close to 1080Ti performance.
     
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  17. Furious_Styles

    Furious_Styles [H]ard|Gawd

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    Yeah I think he mistakenly said that or meant that price/performance is better on the 2060 compared to 2070/2080.
     
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  18. Methos

    Methos Limp Gawd

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    Could be as simple as a failing power supply, and the old card he's testing with is less demanding. There are a dozen possibilities, and it's not OP's responsibility to offer him technical support. Help with the RMA if you want, but that is the gamble of buying used.

    EDIT: Basically I'm agreeing with you haha
     
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  19. dvsman

    dvsman 2[H]4U

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    If you bought a used car and drove it around for 2 months and then something went wrong - that's tough luck man. AS/IS.

    That aside, I remember reading awhile back that some vendors don't let 2nd or 3rd or 4th owners of a card warranty anymore. I'm not sure about EVGA but since you were the 2nd and he's the 3rd they might not warranty / whatever even with your help.
     
  20. dvsman

    dvsman 2[H]4U

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  21. AP514

    AP514 Limp Gawd

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    So, if the card was not fried by him doing something stupid and his CARD had the correct Suffix...he should be good to go on the RMA..from what I read...
     
  22. pippenainteasy

    pippenainteasy Gawd

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    But paypal is 180 days, and some credit card companies, like AMEX, have unlimited dispute time.
     
  23. DTN107

    DTN107 [H]ardness Supreme

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    From what I understand, the eBay/paypal invoice from the "used" sale will suffice for EVGA 2nd hand warranty.

    So you don't really need to provide him the original receipt (from the original owner).
     
  24. xorbe

    xorbe [H]ardness Supreme

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    That has no bearing on the eBay transaction itself. eBay sits between AmEx and the seller.
     
  25. pippenainteasy

    pippenainteasy Gawd

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    If the payment method is paypal, they will fold under a credit card dispute, regardless of what the return policy on the ebay ad is.

    I know because I sold a 1080 Ti last year on ebay during the mining boom, and as soon as btc/eth crashed, I got a chargeback, over 100 days after it was sold. He claimed the card was defective and paypal refunded the buyer. Of course the card wasn't actually defective, its just the card wasn't worth as much anymore.
     
  26. highlander2607

    highlander2607 [H]Lite

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    I bought an EVGA 980 used off Ebay that worked for a while and then went out and I filed straight with EVGA and had no problems. They went by the serial number and replaced it with another one because the warranty had not ran out. I would send him the paperwork if you had it though. Might make it a little bit easier.
     
  27. xorbe

    xorbe [H]ardness Supreme

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    Ah, I see.
     
  28. horrorshow

    horrorshow [H]ardness Supreme

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    As long as it's under warranty, EVGA seems pretty amazing.

    (I've spoken with them several times and intend to RMA my 980 Ti for a faulty fan sometime in the next week or so)

    The guy said they literally just take your card, and ship you a different one. No questions asked etc.

    - Since mine is a 980 Ti FTW, I'll most likely be getting back a 1070 or better :) (I've heard of people getting 1080's)
     
  29. funkydmunky

    funkydmunky 2[H]4U

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    EVGA sounds good. I would like there to be a site that just tests return/warranty situations and gives ratings. If I knew one company was more solid then another I will pay!
     
  30. AP514

    AP514 Limp Gawd

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    EVGA is the tops for Warranty from what I have heard....
     
  31. ssj925

    ssj925 n00b

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    Ugh this is why I hate selling on eBay.

    180 days ti dispute a transaction.

    Have you tried telling him to try evga RMA? He should be able to register the card under his own account on EVGA and then start a RMA.
     
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  32. babochee

    babochee Gawd

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    At face value it seems his shitty PSU broke the card. Maybe help with RMA? I wouldnt put any funds towards the cause.
     
  33. Archaea

    Archaea [H]ardForum Junkie

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    Send him to EVGA. Give him the original purchase paperwork. Your story is solid. Maybe even link him to this thread if he throws guff.
     
  34. Randall Stephens

    Randall Stephens Limp Gawd

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  35. AP514

    AP514 Limp Gawd

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    Not when E-Bay is involved......
     
  36. Randall Stephens

    Randall Stephens Limp Gawd

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    Has it changed? Used to be 30 or 45 days with Ebay, 180 days with paypal.
     
  37. GoldenTiger

    GoldenTiger [H]ard as it Gets

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    Nothing changed, he is just misinformed. It's 30 days with eBay, and 180 with PayPal.
     
  38. AP514

    AP514 Limp Gawd

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    Yup my bad ..brain fart......
     
  39. NIZMOZ

    NIZMOZ [H]ard|Gawd

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    Paypal buyer protection is 6 months though.
     
  40. Compddd

    Compddd [H]ard|Gawd

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    I try to sell local on CL cash only, too many stories of losers doing chargebacks and Paypal siding with them up to 6 months later.
     
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