Sold 1080ti new owner has black screen

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sabrewolf732

Supreme [H]ardness
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Dec 6, 2004
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Hello,

I just sold a 1080ti and the new owner is having difficullty. They are getting a black screen, however motherboard is not showing error codes and they say it seems like they are getting into windows. He states he's tried it in two pcs. One PC is a maximus VII hero, board shows code A0 which means all is kosher and it's booting fine.

He has tried HDMI and display port.

Tried reseating.

Both 8pin power cables are plugged in

any suggestions before he sends it back and I unfortunately have to refund?

I verified card was working a few days ago so no idea what happened besides possible bad luck or getting dinged in shipping???

Buyer is w00t69
 
Would it be possible to install the old card with it to see whats going on in windows? Might be a driver thing / combined with uefi settings in bios of mobo. My 1080ti wont show the bios post with some settings, but it does load win.
 
1. Clear CMOS
2. During boot hit Del/whatever the enter BIOS key is
3. See if it dispays BIOS

When installing a new card, the first time it boots it likely won't display anything until after POST- so we need to confirm that the motherboard is seeing/using the card before jumping to a WIndows issue
 
The second I power the machine on it says I don't have signal and it's going to sleep (HDMI or display port doesn't matter) seems to be getting to the windows login screen but the only thing I haven't tried yet is plugging in my 1080 and the 1080 ti at the same time to see what is going on
 
I cleared CMOS on both machines I tested on. Didn't change anything.
 
w00t69 said:
The second I power the machine on it says I don't have signal and it's going to sleep (HDMI or display port doesn't matter) seems to be getting to the windows login screen but the only thing I haven't tried yet is plugging in my 1080 and the 1080 ti at the same time to see what is going on
Click to expand...

Getting to the windows login screen, as in you can see the image and then it goes black? Or as in, you here the Windows chime?
 
I had similar problems when I was changing video cards on a build (from 2080ti to Radeon VII). I think it's a UEFI / BIOS or WIN10 issue.

  • I changed cables - HDMI and DP
  • I turned it completely off (using the switch on the power supply) and by pulling the plug out as well.
  • Eventually I just hit the input change button on the monitor and switched to and from DP and HDMI a few times and eventually the bios boot white text on black background came on after a reboot.
No rhyme or reason as to why, it just did.
 
Not a W10 issue if you can't get the POST screen to show with the video card.

If the CMOS was cleared, how did you pass back into windows? There should be a fault that prevents boot without hitting F1/2. If it didn't do that, CMOS may not have been cleared.

What card was in the system prior to the 1080ti?
 
Physically taking out the CMOS battery for a couple minutes has always done the trick for me..
 
Took battery out. Did nothing. Reset and got code A2 hit f2 and it went to a0 the keyboard changed to the layout it does when it enters windows. Can hear it in the headphones.


Nothing. No display. In fact simply plugging a cable in results in going from no cable plugged in to no signal
 
Pretty sure I'm gonna have to send it back unfortunately. Was really looking forward to messing with it. Somehow it died. No clue how. I've tried every suggestion in here along with stuff I tried on my own.
 
Have you run DDU utility on either machine? Have you tried a different monitor?

I will say I too had an issue like this and it turned out input port on the monitor was bad.

Good luck!
 
w00t69 said:
Not yet. I'll try that tomorrow.
Click to expand...


so i noticed your signiture, are you really running 8GB of ram or is that a 2x8GB kit? if you are running 8GB of ram i wonder if your running into the issue that the video card has more vmem than your system.. i had this happen with a GTX 580 3GB that did the same thing but i was putting it into an older system that only had 2GB of ram.. gave up on the card thinking it was bad, one day found a guy that was giving away ddr2 on craigslist so i snatched up 4GB, plugged it in, decided to test the GTX 580 again before throwing it out and it worked perfectly fine.
 
No, the main system has 16GB of RAM and so does this one right now, and either way my GTX 1080 and an rx570 i have both work immediately when plugged into this old system.

I haven't run DDU, i've tried 3 different monitors 2 different display port cables and an hdmi cable, and if the bios is falling back to onboard video it doesn't with other cards in.

Tried different pci-e slots, etc. I can assure everyone also that i didnt' get the PCB wet when filling up either, i filled it, bled it, had the card leaning a certain way so if a fitting leaked a little it'd drip down off the other way, one fitting oozed so i fixed that and it's solid now. Mind boggling honestly.
 
Are you using any pcie power cable adapters, or 2 leads straight from the psu? You've tried just about everything, but sometimes this can be overlooked if coming from a card requiring only one cable.
 
Had a similar issue when swapping out 760 with my 1080ti. I didnt de-install the invidia drivers before installing the1080ti out of being lazy. Stuff stomped all over itself. booted into safe mode with the 760 plugged back in, uninstalled anything invidia, rebooted and made sure to use the generic windows vga driver and not the nvidia on reboot. Powered off once I verified it was up but running generic driver. Plugged in my 1080ti, and proceeded to install the latest nvidia drivers for that card and things worked fine going forward.
 
kdh said:
Had a similar issue when swapping out 760 with my 1080ti. I didnt de-install the invidia drivers before installing the1080ti out of being lazy. Stuff stomped all over itself. booted into safe mode with the 760 plugged back in, uninstalled anything invidia, rebooted and made sure to use the generic windows vga driver and not the nvidia on reboot. Powered off once I verified it was up but running generic driver. Plugged in my 1080ti, and proceeded to install the latest nvidia drivers for that card and things worked fine going forward.
Click to expand...
This card won't even display at post, which means it isn't a windows/driver issue.
 
Same exact thing happened to me, wasted alot of time troubleshooting (swapping cards, clearnig cmos, yadda yadda)

Solution for me:
have him completely unplug power to the monitor and wait a min or 2 then power the monitor. It was never a issue with the system its something with the monitor. I read pages of solutions it happens on 1080 and 2080 cards for some reason
 
Try different PCI slot. I had a motherboard that would give me a blank screen on the primary PCI-E slot when only 1 card was plugged in.
 
w00t69 said:
No, the main system has 16GB of RAM and so does this one right now, and either way my GTX 1080 and an rx570 i have both work immediately when plugged into this old system.

I haven't run DDU, i've tried 3 different monitors 2 different display port cables and an hdmi cable, and if the bios is falling back to onboard video it doesn't with other cards in.

Tried different pci-e slots, etc. I can assure everyone also that i didnt' get the PCB wet when filling up either, i filled it, bled it, had the card leaning a certain way so if a fitting leaked a little it'd drip down off the other way, one fitting oozed so i fixed that and it's solid now. Mind boggling honestly.
Click to expand...

yeah weird then, sounds like you've pretty much tried everything.. either something happened to the card in shipping or there's just something in your configuration that the card isn't liking.. the only other thing i could possibly suggest as a last resort is maybe swap the memory from your main system to that one if you can or just swap the memory between slots and see if it all of a sudden works. doubt that will matter though but worked for me on an old socket 754 setup i had back in the day. other than that i can't think of anything else that people haven't already posted or that you've tested.
 
I would do that ^^^ but it doesn't get post codes to denote something like that is a problem.

I didn't get to mess with it yesterday but i'm going to try again today.
 
This might be a dumb question, but have you tried a different display and/or cable?

But yeah, i think the next step is to boot with the suspect card plugged in, but also a known-working card plugged in with the monitor attached. See what you get in the device manager.
 
Yes, i have done this ^^

Gotta scroll up a bit but i've tried 2 different displayport cables and an hdmi cable and 3 different monitors.
 
If they are getting into windows but the screen stays black it's because of the displayport issue, very likely. They will need to try a different monitor/TV and apply the displayport firmware update to the card.

https://www.nvidia.com/object/nv-uefi-update-x64.html

Code: 
To enable the latest DisplayPort 1.3 / 1.4 features, your graphics card may require a firmware update.

Without the update, systems that are connected to a DisplayPort 1.3 / 1.4 monitor could experience blank screens on boot until the OS loads, or could experience a hang on boot.

The NVIDIA Firmware Updater will detect whether the firmware update is needed, and if needed, will give the user the option to update it.

If you are currently experiencing a blank screen or hang on boot with a DP 1.3 or 1.4 monitor, please try one of the following workarounds in order to run the tool:

    Boot using DVI or HDMI
    Boot using a different monitor
    Change boot mode from UEFI to Legacy; or Legacy to UEFI.
    Boot using an alternate graphics source (secondary or integrated graphics card)

Once you have the tool downloaded, please run the tool and follow the on-screen instructions.

It's worth noting that every nvidia GPU owner should apply this update if they have a card pre-update so you don't run into this issue in the future.

You say you've tried different monitors though, so this may not be the actual problem.
 
I'll try it anyways, when i get home today with dual cards installed and see what it does.
 
Think it's worth flashing a different BIOS on the card too if it shows up properly in windows or nah?
 
Agree don't flash bios. Almost never any reason to flash a gpu bios.
 
Plug HDMI into your onboard gfx and see if the NVidia card is seen correctly by the system once in Windows.
It might be as simple as the default adapter has become onboard gfx.
You can troubleshoot why you dont see the POST after you know it is working.
 
Mchart said:
If they are getting into windows but the screen stays black it's because of the displayport issue, very likely. They will need to try a different monitor/TV and apply the displayport firmware update to the card.

https://www.nvidia.com/object/nv-uefi-update-x64.html

Code: 
To enable the latest DisplayPort 1.3 / 1.4 features, your graphics card may require a firmware update.

Without the update, systems that are connected to a DisplayPort 1.3 / 1.4 monitor could experience blank screens on boot until the OS loads, or could experience a hang on boot.

The NVIDIA Firmware Updater will detect whether the firmware update is needed, and if needed, will give the user the option to update it.

If you are currently experiencing a blank screen or hang on boot with a DP 1.3 or 1.4 monitor, please try one of the following workarounds in order to run the tool:

    Boot using DVI or HDMI
    Boot using a different monitor
    Change boot mode from UEFI to Legacy; or Legacy to UEFI.
    Boot using an alternate graphics source (secondary or integrated graphics card)

Once you have the tool downloaded, please run the tool and follow the on-screen instructions.

It's worth noting that every nvidia GPU owner should apply this update if they have a card pre-update so you don't run into this issue in the future.

You say you've tried different monitors though, so this may not be the actual problem.
Click to expand...
I need to try this. I been having issues with my 1080ti black screening randomly. Switch output or power cycling the monitor brings it back.
 
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