small Moto G4 Play issue

[wandplus]

I used to be able to sort of shake the phone during a call to see the numbers so I could choose departments etc. Now, when I place a call after updating to Android 7.1 it goes black and stays black. Is there a setting on the phone to change this or am I kind of out of luck?

 

[Nobu]

I used to be able to sort of shake the phone during a call to see the numbers so I could choose departments etc. Now, when I place a call after updating to Android 7.1 it goes black and stays black. Is there a setting on the phone to change this or am I kind of out of luck?

Did you check in the Moto app? If it's not in the settings or phone app, that's where I'd look.