slow verizon internet speed with no apparent reason?

Discussion in 'Networking & Security' started by rocketkidd777, Nov 18, 2008.

  1. rocketkidd777

    rocketkidd777 n00b

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    My pictures pretty much say it all. I have a new Westell 7500 modem/ router combo from Verizon. After over 20 hours on the phone I've realized Verizon tech support is a total waste of time. When I run a speakeasy speed test I can see that my downstream only downloads for a second then stops then starts for a second then stops. When i download updates for Adobe or Word etc. the data starts and stops all throughout the download. Uploading seems fine.

    It's just like your turning a faucet on and off while your trying to fill a glass of water... when its on, your getting full speed. But of course when it's off you're wasting time.

    I get a new Westell 7500 tomorrow, so I'll see how that goes.

    [​IMG]
     
  2. rocketkidd777

    rocketkidd777 n00b

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    I received my router today, and my line's performance is still the same. Any ideas? I'm really in a jam here.

    Thanks!!
     
  3. Tekara

    Tekara [H]ard|Gawd

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    Have you tried connecting directly to the modem? Have you tried the tests on more than one computer?
     
  4. rocketkidd777

    rocketkidd777 n00b

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    yes on both questions.

    It's a router/ modem combo.
     
  5. Tekara

    Tekara [H]ard|Gawd

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    Well, considering what you've done, it sounds like it's something with the line between you and them. If possible harass your local provider to have someone come in with a line attenuation meter to see how your signal is.
     
  6. rocketkidd777

    rocketkidd777 n00b

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    Verizon is so large... I hope I can convince them to look at my line... so far I've been unsuccessful. hmm... I'm currently using my neighbor's wireless (we are in the same condo) and he has a strong 3 meg connection :/

    Thanks for the ideas!!
     
  7. Tekara

    Tekara [H]ard|Gawd

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    You should have a local office that you call for line problems, I would start with them. All you really need is for someone to take 5 minutes to take a reading on the strength of signal that you're getting.
     
  8. dandragonrage

    dandragonrage [H]ardForum Junkie

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    Try hooking the modem up to the test port on the interface box on the outside of your house. That'll help tell you if it's the lines inside your house or something else.
     
  9. Atech

    Atech 2[H]4U

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    Try this:
    http://www.speedguide.net/downloads.php

    You line values look fine, the "Margin" is >6dB(at 6dB the signal is twice as powerfull as the relative noise on the line).

    You could look for and TCP/UPD test to see if indeed both protocols are affected.
     
  10. rocketkidd777

    rocketkidd777 n00b

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    Thank you all for the responses!!

    I tried connecting to the interface box, and I have the same speed test results. I tried telling verizon that they need to look at the line outside, but they would tell me I have "too many 'softwares', viruses and adware". heh. I have tried talking to many supervisors and level 3 techs, to no avail. I have used a ton of my anytime minutes on my cell though because they "call back" constantly. ;)

    I tried looking for a TCP/UDP test and couldn't find one... I did find a TCP test, but I didn't know what ip address to test because I need a port number. I tried IP addresses that I can ping, but any port numbers i tried wouldn't connect.
     
  11. rocketkidd777

    rocketkidd777 n00b

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    A Verizon tech will be at my house tomorrow morning, so I'll let you all know how it goes!
     
  12. rocketkidd777

    rocketkidd777 n00b

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    Verizon tech never showed ;) I'll write any updayes that are relevant later on.