Sent in XFX RMA, ticket never updated.

Discussion in 'Video Cards' started by Nibelsnarfabarf, Jan 10, 2017.

  1. Nibelsnarfabarf

    Nibelsnarfabarf n00bie

    Messages:
    2
    Joined:
    Jan 10, 2017
    I shipped the package on the 28th of Dec. and it said it was delivered to the RMA address on the 4th of Jan. The ticket hasn't updated to reflect the delivery and they haven't responded to my message. Is this normal? What should my next step be? XFX fixed.png
     
  2. Nebulous

    Nebulous Gawd

    Messages:
    620
    Joined:
    Nov 16, 2005
    Best bet is to actually call them and ask what's going on. Chances are you'll have to play the waiting game.
     
  3. thesmokingman

    thesmokingman 2[H]4U

    Messages:
    3,508
    Joined:
    Nov 22, 2008
    Adding to the above, next time update the ticket with your tracking.
     
  4. Rvenger

    Rvenger [H]ard|Gawd

    Messages:
    1,082
    Joined:
    Sep 12, 2012
  5. criccio

    criccio Fully Equipped

    Messages:
    10,770
    Joined:
    Mar 26, 2008
    No idea XFX was still around...
     
  6. {NG}Fidel

    {NG}Fidel [H]ardness Supreme

    Messages:
    5,192
    Joined:
    Jan 17, 2005
    How....
     
    JustReason likes this.
  7. XFXSupport

    XFXSupport XFX Representative

    Messages:
    612
    Joined:
    Sep 14, 2006
    Can confirm our RMA system 2 weeks ago filled out its quota on RMA outgoing, causing the system to not send tracking info or updates. It was fixed this morning and shouldn't cause us anymore trouble moving forward. Sorry for the confusion.
     
    AltTabbins and Dermac like this.