Here is a good one for you guys. I am a bit stumped. It could be something rather simple. I have a client with SBS2003 R2. They have 6 users. 5 are in the office, one is remote. This remote address does not use outlook or connect via VPN to the server. The SBS uses Microsofts IMAP connector and downloads the email to the SBS. The 5 users in house can email each other, other people outside the domain, but not the 1 remote user. They all have the same @domain.com address. My understanding is that the emails to her are resolving locally, she does have a user account on the server (not a pop3 connector acct). Should I just remove her email address from her user account? Google found me this. http://support.microsoft.com/default.aspx?scid=kb;en-us;300681 I tried Method 1 with no success, but was unsure if I should attempt Method 2?