I have a friend's computer that was all screwed up with spyware/trojans. He couldn't get internet explorer to work any more it just sits there with an hour glass, if he logs on as someone else on the machine he can use IE. His outlook also does the same thing, just sits there locked up. He wants me to back up his stuff and format, yet I can't get into outlook to back up all of his personal folders that he has set up with email conversations. When I go into outlook it runs the OUTLOOK.EXE process at 100% same as IEXPLORE.EXE. I've ran SPYWare Doctor, Symantec, spybot, adaware and registry mechanic, nothing works. I can get to his files on his hardrive fine, is there any other way to save all of his outlook emails?
Thanks in advance.
Thanks in advance.