Is it just me, or does Samsung Service just exist to make sure you purchase a new phone elsewhere?
-zero updates until device is repaired
-different tiers of support who all have differing ideas of your ticket status
-support agents who state a ticket has been opened, and we will call you back, never to call you back. If you call them back, they state the initial conversation never happened?
-goes in for one fix, states item repaired and QCed, and then upon getting the device back, exhibits an error that they QCed apparently?
-zero updates until device is repaired
-different tiers of support who all have differing ideas of your ticket status
-support agents who state a ticket has been opened, and we will call you back, never to call you back. If you call them back, they state the initial conversation never happened?
-goes in for one fix, states item repaired and QCed, and then upon getting the device back, exhibits an error that they QCed apparently?