RMA Turnaround Times

How long did your RMA take to turn around excluding shipping?

  • 1 day

    Votes: 1 5.0%
  • 2-3 days

    Votes: 7 35.0%
  • 4-5 days

    Votes: 1 5.0%
  • 5-10 days

    Votes: 3 15.0%
  • 10-20 days

    Votes: 4 20.0%
  • 20 days+

    Votes: 5 25.0%

  • Total voters
    20

Dayaks

[H]ardness Supreme
Joined
Feb 22, 2012
Messages
7,545
I had to RMA my MSI 2080ti Seahawk EK. In the past my turnaround time with MSI has been fantastic at less than ~3 days.

How have your experiences been? And with which vendor? Just curious what is normal. Right now sitting at 9 days with my latest RMA. I believe their website says it can take up to 35 days.
 

auntjemima

[H]ardness Supreme
Joined
Mar 1, 2014
Messages
5,640
I would think it's hardware specific and with video cards they may want to recreate the issue you were seeing.

What was the issue?
 

Zepher

[H]ipster Replacement
Joined
Sep 29, 2001
Messages
17,193
Depends on where it's going. EVGA is across the country for me so around 10 days was my last RMA for a GTX980.
I do have a GTX285 still that is covered by the Advanced 2-Day RMA, so I'd get a replacement in 2 days and then send in the defective one.

When you say "excluding shipping" is that total shipping both ways?
If that is the case then I think all of my RMA's with various vendors was 1 day since they shipped out the replacement that day or the day after receiving my defective item.
 

Dayaks

[H]ardness Supreme
Joined
Feb 22, 2012
Messages
7,545
I would think it's hardware specific and with video cards they may want to recreate the issue you were seeing.

What was the issue?
No post and VGA error on mobo. I am hoping it’s taking so long since it’s a card that comes with a waterblock... more niche.
 

Zepher

[H]ipster Replacement
Joined
Sep 29, 2001
Messages
17,193
I just had to RMA a 5 port Netgear GS105 that I bought maybe 8 or so years ago.
Thursday night I noticed I wasn't getting internet on my laptop and saw that all the lights on the switch were blinking in sync.
Turned it off and on again and each port blinked one time from 1 to 5 and then all of them started blinking in sync again.

Went to Netgear's site to see what the deal was, couldn't find anything, called them up and told them what was going on and asked if it was under warranty since I thought this one was covered under their lifetime warranty.
He checked the serial number and it was covered and I told him I wasn't sure I still had the receipt since I've had it so long.
He said that was fine and processed the RMA.
Sent the defective unit to them on Monday and got my brand new replacement Friday.
 

Dayaks

[H]ardness Supreme
Joined
Feb 22, 2012
Messages
7,545
Just to update, MSI did accept my RMA and returned a fresh card. I don't think I'm going to ever buy a waterblocked card again. I get more nervous about RMA'ing it and I think it took longer because of it. Also while I plan to run it into the ground, resale might be tough.

I guess always keep a backup card in case of situations like this... I was lucky I was able to resurrect a 1080ti I had sitting around, the process took about a month.

The 2080ti was the first time I had to RMA a card. Lets say I might be less likely to throw around "just RMA it" in the future!
 
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primetime

[H]ardness Supreme
Joined
Aug 17, 2005
Messages
6,215
Just to update, MSI did accept my RMA and returned a fresh card. I don't think I'm going to ever buy a waterblocked card again. I get more nervous about RMA'ing it and I think it took longer because of it. Also while I plan to run it into the ground, resale might be tough.

I guess always keep a backup card in case of situations like this... I was lucky I was able to resurrect a 1080ti I had sitting around, the process took about a month.

The 2080ti was the first time I had to RMA a card. Lets say I might be less likely to throw around "just RMA it" in the future!
you got that right.....i keep very few spare parts but i do keep an ancient 7970/280x packed away for that same reason
 

filip

2[H]4U
Joined
Aug 15, 2012
Messages
2,073
a week for MSI 780, about a week for powercolor 7950, 30 days both times with XFX 7850, 270.
 

Zepher

[H]ipster Replacement
Joined
Sep 29, 2001
Messages
17,193
I started an RMA with Corsair for a faulty ML120 fan on an H100i Pro on November 19th.
I did the Advance RMA so that I could use their shipping box to return the defective fan in.
They charged me $88 for the Advance RMA for that one fan, I do get it all back which is what I am waiting for now.
I got the replacement fan on December 10th, but it has a short power lead, about 10", the one I sent back had about 24" of cable.
Having such a short lead really limits where the fan can go, in my case it can't go anywhere since my Commander Pro is more than 10" from any fan mounting position.
I did email them about it but I haven't heard anything since.

They received my defective fan on Friday the 13th and I haven't gotten my $88 refund yet.
I just sent them an email asking about my refund as well as the short cable on my replacement fan.
Let's see how long it takes to get a response.
 

Furious_Styles

[H]ard|Gawd
Joined
Jan 16, 2013
Messages
1,567
On average I've found it to be 1 week. Though lots of times 10+ days. I assume it will take 3 weeks including shipping time when I RMA.
 

Zepher

[H]ipster Replacement
Joined
Sep 29, 2001
Messages
17,193
Had to RMA a faulty Lighting Node Pro so I just sent in the small controller itself and they sent me a complete retail kit.
Took about a week and half total turn around time.
you can see the ML120 fan on the right that I am still waiting to hear back if they are going to replace it with one with a longer cord or send me an extension cable.

IMG_4767.JPG
 

Advil

[H]ard|Gawd
Joined
Jul 16, 2004
Messages
1,874
I'd like to give a big shout out to Corsair. The last couple of times I've had to send hardware to them (I sell quite a bit of their hardware), their online RMA system has been amazing and the human responses at each step are amazing. The online website is just a touch cumbersome, but it works awesome and they really try hard to get replacement product out. The last couple of power supplies have been replaced by shrink wrapped new supplies. Impressive.

Right at the moment I think they've got the best repeated RMA experience I've ever had in the industry.

Oh and to answer the original question, about 1 to 1.5 weeks from the time I send the part to when I get one back.
 

5150Joker

2[H]4U
Joined
Aug 1, 2005
Messages
3,579
Dayaks I hope you sold that card regardless. No point in ever buying an "EK" branded card like that when you can get a real EK block that looks 10x better + backplate that actually is functional. That MSI card was ugly af w/the artwork all over an otherwise nice block.
 

Dayaks

[H]ardness Supreme
Joined
Feb 22, 2012
Messages
7,545
Dayaks I hope you sold that card regardless. No point in ever buying an "EK" branded card like that when you can get a real EK block that looks 10x better + backplate that actually is functional. That MSI card was ugly af w/the artwork all over an otherwise nice block.
I think it was around -$320 off. I found out why ;)
 
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