RMA my Nephew's Asus MotherBoard to Asus and they replied an email showed the board doesn't have a serial # sticker on it and in order to repair or replacement a $120 fees needs.
When i ask my Nephew how he get the serial # from? He said, he got it from the Original mobo's Box stick. I shipped with original mobo box but I didn't double check sticker on mobo before I ship it out.
Now, to whom have experienced deal with Asus Mobo RMA, what's my option i have and what can you suggest before I call Asus RMA dept.
This Asus Mobo can not post or beep. I have tested, psu, cpu and rams without problem. This mobo can not post in BIOS. I have removed mobo's battery to rest it and no luck.
My question, why can they obtain the serial # from bios chip? as they have tools and programs to so.
Well, they have my mobo in hand, if I refuse to pay $120, they ask $20-$50 fees process and ship back my board. So, feel free to post and suggest any experience idea before i call Asus RMA dept.
Thanks in Adv.
Ryan
When i ask my Nephew how he get the serial # from? He said, he got it from the Original mobo's Box stick. I shipped with original mobo box but I didn't double check sticker on mobo before I ship it out.
Now, to whom have experienced deal with Asus Mobo RMA, what's my option i have and what can you suggest before I call Asus RMA dept.
This Asus Mobo can not post or beep. I have tested, psu, cpu and rams without problem. This mobo can not post in BIOS. I have removed mobo's battery to rest it and no luck.
My question, why can they obtain the serial # from bios chip? as they have tools and programs to so.
Well, they have my mobo in hand, if I refuse to pay $120, they ask $20-$50 fees process and ship back my board. So, feel free to post and suggest any experience idea before i call Asus RMA dept.
Thanks in Adv.
Ryan