RIP 980 Ti Gaming6

MorgothPl

2[H]4U
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Oct 13, 2008
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Was playing Battlefront, when suddenly PC shutdown. I thought it's some issues with new PSU or something else, so I just press power button. Nothing, not even fans start, but led blinks on mobo, so it's powered. Switching off everything, waiting 60 seconds, nothing.

Okay, that's more serious... I open the case, and smell the melted plastic. I remove RAM - aint burned down. Put it in, remove GPU, press power button, PC wakes up. I put the MSI again in, nothing. Swap it for my old 290X, PC wakes up without issue.

I start surveying for damage, and yep... the smell of burned plastic is at the end of the card, so I guess VRMs went down. Fun fact - card was not even OCed hard, mild 1367 via MSI App.

Will call the shop tomorrow to see, how long the warranty checkup will last and when I can get new card.

It's the first video card in my whole career that went bonkers.
 

cageymaru

Fully [H]
Joined
Apr 10, 2003
Messages
21,059
Sorry to hear that MorgothPI. Well on the bright side at least you have an up to date card to fall back on for unexpected hardware failures. I'm interested in how MSI takes care of you in the end. Always nice to know which company has great customer service or not.
 
D

Deleted member 126051

Guest
Ow. That sucks.

May your warranty experience be fast and pain-free.
 

Eshelmen

Supreme [H]ardness
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Feb 3, 2004
Messages
5,590
I'll put on Enya and dedicate a song for it.

This is a sad day.

RIP
 

KazeoHin

[H]F Junkie
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Sep 7, 2011
Messages
8,497
Surely you are lying. Nvidia cards never experience failure.


But seriously, thats some bum luck. MSI is not the worst for warranties, so hopefully you will have a swift recovery.
 

primetime

Supreme [H]ardness
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Aug 17, 2005
Messages
7,293
post some pictures of the damage...kinda curious what burned up
 

MorgothPl

2[H]4U
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Oct 13, 2008
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post some pictures of the damage...kinda curious what burned up

There is no visible sign of damage, only the smell of burned plastic. Would probably have to remove cooling and backplate to see what's wrong, but can't do it because of "warranty void if removed" sticker.

Calling the shop tomorrow to see if they or the MSI will take care of the things.
 

Rizen

[H]F Junkie
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Jul 16, 2000
Messages
9,487
It happens. My GTX 280 back in the day fried the VRMs. Hopefully your warranty exchange is pleasant. MSI is a good company and should make things right.
 

Bees

[H]ard|Gawd
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Jul 24, 2011
Messages
1,208
RIP indeed. Pictures are required for maximum entertainment.
 

StoleMyOwnCar

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Sep 30, 2013
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Good luck on your RMA. Tell us how it goes. This is one of the reasons I stay away from ASUS like it's the plague...
 
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Slystealth

Gawd
Joined
Sep 27, 2010
Messages
700
Well he said MSI so it should be easy. Their is a MSI Rep on [H] , forgot his name but maybe someone knows him. He got my RMA done in less then 2 weeks. Was fun and also he upgraded me from at the time 570GTX to 670GTX.
 

treefortrichard

Weaksauce
Joined
Jan 4, 2009
Messages
122
maybe you could post some pictures of things that smell like a fried video card...a burned drinking straw?

Did you register for your warranty? Hope so!
 

MorgothPl

2[H]4U
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Oct 13, 2008
Messages
3,020
Didn't change bios or voltage. Case was well ventilated too, and the temps on card, at least from Afterburner readings were normal too.

Also, in here we don't have to register any warranties. All I need is to deliver the card to store, with proof of purchase and they take care of everything.
 

cvinh

[H]ard|Gawd
Joined
Sep 4, 2009
Messages
1,842
Crap that's the same card I have. I hope this is an isolated issue. My card hovers around 70C on load.
 

jyi786

Supreme [H]ardness
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Jun 13, 2002
Messages
5,647
This is the same card I have too. I've been gaming pretty much nonstop since I got it back in July, so I hope there won't be any issues for me. So far it's been great, so I'm very interested to see how this turns out.
 

MorgothPl

2[H]4U
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Oct 13, 2008
Messages
3,020
5tx7k4.jpg


The part of the card that smells with burned plastic most is in this part of the card.
 

KGBinUSA

Limp Gawd
Joined
Jun 22, 2015
Messages
275
There is no visible sign of damage, only the smell of burned plastic. Would probably have to remove cooling and backplate to see what's wrong, but can't do it because of "warranty void if removed" sticker.

Calling the shop tomorrow to see if they or the MSI will take care of the things.

MSI really does not look at that sticker. I had my R9 290X start making ridiculous coil whine noises when it was water cooled (loudest thing in the case). RMAed it, and got 390X back.

Their policy is, as long as there is no physical damage and the card arrives with the original cooler attached.
 

StoleMyOwnCar

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Maybe it's just the picture, but I see what looks like a nick on the cooler. It's just a little to the left of the center of the picture. It's also kind of above that area...
 

magoo

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Oct 21, 2004
Messages
14,492
MSI really does not look at that sticker. I had my R9 290X start making ridiculous coil whine noises when it was water cooled (loudest thing in the case). RMAed it, and got 390X back.

Their policy is, as long as there is no physical damage and the card arrives with the original cooler attached.

In US we can do pretty much do whatever we want, as long as the card is in the original condition on return.

In EU and South America, those guys are sticklers about void stickers.....if it's broken, so are you.

Most likely you blew a capacitor. You would see burn marks on the backside if you could remove the backplate.
 

n=1

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Sep 2, 2014
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Maybe it's just the picture, but I see what looks like a nick on the cooler. It's just a little to the left of the center of the picture. It's also kind of above that area...

I see it too.

My guess is either a blown cap or VRM mosfet.
 

MorgothPl

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Oct 13, 2008
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Brought the card to the store, I bought it in - MSI only grants door to door for AIOs and laptops here. They made a lot of pictures of the card - as I was told, in case there is transportation damage, tech support won't blame me, as there is a proof that card was undamaged (and that's big kudos to the store for taking care of any RMA issues) - if there will be transport damage, I'll get new card from store, and they will get insurance money from logistic company. And yes, they introduced the procedure, because some of the companies was pulling that stunt. Shopkeeper told me that the store chain had then to give new device to clients, because it wasn't their fault, that thing was damaged.

Was told, that the process should take no more than two weeks, and I'll probably get new card in a week, as no one would be repairing that kind of damage. Also I'm getting text and email of any new stage of RMA process.

Also with MSI it should be faster, than RMA with other brands, as they have service centre in Poland, so card won't be sent abroad ( like with Evga, when it would be sent to Germany)
 

StoleMyOwnCar

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I'm still curious.. what is that nick on your cooler from? It looks like it goes slightly inwards at the top, so it's not possible that it was caused by something flying upwards from the board. I really didn't know that EVGA even had abroad centers though. For some reason, I thought they were an American only brand. Not sure who put that thought in my head.
 

ta addict#2

Limp Gawd
Joined
Dec 8, 2005
Messages
487
got mine from the New Egg at release and have had no problems presented but with no OC usage
all games run 1600p smooth maxed(Hit man Absolution,Assassin Creed 4,Deep space 3,Need for Speed Rivals,COD Ghost,Dishonored,)
I just started Fallout New Vegas for a first play ever and have noticed shimmering textures inside a few buildings like back in my 1900xtx days playing GTA San Andreas.I figure driver issues
been a jewel for me so far
 
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