Resetting passwords and hosting question

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peanuthead

Supreme [H]ardness
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Feb 1, 2006
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In short, the company I consult for is a solutions provider and offers hosting. Something we have noticed is that there is a high number of calls where people call into Helpdesk asking for their RDP password to be reset. Is there any financially viable programs out there that would allow the user to change their password without having access to an AD server?
 
look for password self service. There are a few tools out there including one by hitachi.
 
We use citrix cloud portal service manager, but if your not running a citrix environment that wont help you much, be we allow users the ability to login and reset their own passwords.
 
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