DraginDime
[H]ard|Gawd
- Joined
- Jan 12, 2012
- Messages
- 1,464
So my wife's mouse tried to update it's firmware last night. As the title states, the update failed, and left the mouse not working at all. At first I tried to uninstall the drivers/software etc. Windows read the mouse as "razer bootloader", after uninstalling and reinstalling the software, now the mouse shows as "unknown device". The drivers won't install at all now. The only way razer offers drivers is through synapse 2.0 which tells me no razer mouse is detected. I'm thinking I probably bricked it........
This is a message from Razer Support,
We are sorry about the problems you have experienced with the Synapse update to your Razer Naga Hex. We have a manual version of the firmware update that should quickly revive your mouse. Simply click on the link below and extract the zip file to your desktop. From there run the "DeviceUpdater.exe" file and follow the on screen instructions to flash the firmware to your unit.
http://dl.razerzone.com/drivers/NagaHex/win/RazerNagaHexFirmwareUpdater_v2.00.01.zip
Please note this manual version will set the color of your Naga Hex interface to Red instead of Green. You can choose to keep the red interface and it will have no effect on the performance of your mouse. If you prefer the green interface we will soon follow up with you and forward you a firmware version that contains the proper green interface.
tried that and still no luck. won't update cause no razer mouse detected.
I've seen a few posts online where the download above works, and I wanted to post it here in case anyone needs it.
Does anyone have any other idea's I can try?
This is a message from Razer Support,
We are sorry about the problems you have experienced with the Synapse update to your Razer Naga Hex. We have a manual version of the firmware update that should quickly revive your mouse. Simply click on the link below and extract the zip file to your desktop. From there run the "DeviceUpdater.exe" file and follow the on screen instructions to flash the firmware to your unit.
http://dl.razerzone.com/drivers/NagaHex/win/RazerNagaHexFirmwareUpdater_v2.00.01.zip
Please note this manual version will set the color of your Naga Hex interface to Red instead of Green. You can choose to keep the red interface and it will have no effect on the performance of your mouse. If you prefer the green interface we will soon follow up with you and forward you a firmware version that contains the proper green interface.
tried that and still no luck. won't update cause no razer mouse detected.
I've seen a few posts online where the download above works, and I wanted to post it here in case anyone needs it.
Does anyone have any other idea's I can try?