Pulse Eight CEC adapter + windows 10 + sony 43 x800D standby mode kicks in no matter what?

[markm75]

I decided to give the pulse eight cec adapter a shot, so that it could automatically turn off the 43" uhd after it hit the windows idle time.. it worked out well even in 4k 60 RGB mode (but you need premium monoprice cables and set to blanking mode in the custom resolutions to work correctly).

The issue is... even with windows set to NO standby.. if you run the software for this cec device, it will shut off into standby the pc after so many mins, no matter what.. ie: set screen to go off in 3 minutes, the whole pc is usually in stand by in 30.

If i kill the libCEC v3 or v4 software and test, it doesnt enter standby..

The makers of the product have stated via email exchange that they dont understand why this is ocurring and have no solutions (i find this unreal, i have clearly shown its the software or the software plus the sony causing it)..

Has anyone used this adapter and ran into this?

Thanks in advance

 

[faugusztin]

Some device in your CEC chain is sending a standby signal to your PC.

You could enable File>Advanced mode and then watch the Log Output when you resume after it goes to standby again.

Or you could try running cec-client command line tool, with -f parameter to log all CEC messages to log file (cec-client is the optional CEC Debug Client in installation).

cec-client -f C:\Users\YourUserName\Desktop\cec-log.txt

Then let it run and wait for standby to happen. Check who sent a standby command (probably the last ones in the file before you notice the system is in standby).

 

[markm75]

Some device in your CEC chain is sending a standby signal to your PC.

You could enable File>Advanced mode and then watch the Log Output when you resume after it goes to standby again.

Or you could try running cec-client command line tool, with -f parameter to log all CEC messages to log file (cec-client is the optional CEC Debug Client in installation).

cec-client -f C:\Users\YourUserName\Desktop\cec-log.txt

Then let it run and wait for standby to happen. Check who sent a standby command (probably the last ones in the file before you notice the system is in standby).

Thanks,
Do you know offhand the command line parameters.. it stops after 3 or 4 lines because it doesnt know which device to monitor?

 

[faugusztin]

When using cec-client, you need to close the tray application. It is either watching the LOG tab, or using the cec-client, both report the same output.

 

[markm75]

When using cec-client, you need to close the tray application. It is either watching the LOG tab, or using the cec-client, both report the same output.

Ah ok, well using command line only, the screen/pc never shut off, only when the client is running.. here is sample log from when it shutoff using the client app, i attached the full original file (i think the issue / event might have occurred below, unsure).. (just a hunch, but i think it is sending a power on tv signal at some point, after the screen is already off, maybe,.. if so, this would cause the pc to goto standby.. seems it did before if i recall correctly, when i powered off the screen with the pc on)

DEBUG: 95700405 TV (0): power status changed from 'unknown' to 'in transition from standby to on'

DEBUG: 95700405 marking the adapter as active source

NOTICE: 95700410 >> source activated: Playback 1 (4)

DEBUG: 95700410 scheduling active source message for 'Playback 1'

NOTICE: 95700410 CEC client registered: libCEC version = 4.0.2, client version = 4.0.2, firmware version = 7, firmware build date: Wed Apr 13 10:36:11 2016 +0000, logical address(es) = Playback 1 (4) , base device: TV (0), HDMI port number: 3, physical address: 3.0.0.0, compiled on Windows-6.3.9600 (x64), features: P8_USB, P8_detect

DEBUG: 95700410 << Playback 1 (4) -> TV (0): OSD name 'CEC Tray'

TRAFFIC: 95700410 << 40:47:43:45:43:20:54:72:61:79

DEBUG: 95700658 << requesting power status of 'TV' (0)

TRAFFIC: 95700658 << 40:8f

TRAFFIC: 95700832 >> 04:00:47:01

TRAFFIC: 95700937 >> 04:90:01

DEBUG: 95700937 TV (0): power status changed from 'in transition from standby to on' to 'standby'

DEBUG: 95700937 expected response received (90: report power status)

NOTICE: 95700982 << powering on 'TV' (0)

TRAFFIC: 95700982 << 40:04

DEBUG: 95701037 TV (0): power status changed from 'standby' to 'in transition from standby to on'

DEBUG: 95701037 << Playback 1 (4) -> Recorder 1 (1): POLL

TRAFFIC: 95701037 << 41

DEBUG: 95701071 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701071 << 41

DEBUG: 95701110 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701110 >> POLL not sent

DEBUG: 95701110 Recorder 1 (1): device status changed into 'not present'

DEBUG: 95701110 << Playback 1 (4) -> Recorder 2 (2): POLL

TRAFFIC: 95701110 << 42

DEBUG: 95701142 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701142 << 42

DEBUG: 95701143 >> TV (0) -> Playback 1 (4): feature abort ( 0)

DEBUG: 95701164 >> TV (0) -> Playback 1 (4): report power status (90)

DEBUG: 95701178 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701178 >> POLL not sent

DEBUG: 95701178 Recorder 2 (2): device status changed into 'not present'

DEBUG: 95701178 << Playback 1 (4) -> Tuner 1 (3): POLL

TRAFFIC: 95701178 << 43

DEBUG: 95701210 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701210 << 43

DEBUG: 95701247 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701247 >> POLL not sent

DEBUG: 95701247 Tuner 1 (3): device status changed into 'not present'

DEBUG: 95701247 << Playback 1 (4) -> Audio (5): POLL

TRAFFIC: 95701247 << 45

DEBUG: 95701280 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701280 << 45

DEBUG: 95701317 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701317 >> POLL not sent

DEBUG: 95701317 Audio (5): device status changed into 'not present'

DEBUG: 95701317 << Playback 1 (4) -> Tuner 2 (6): POLL

TRAFFIC: 95701317 << 46

DEBUG: 95701350 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701350 << 46

DEBUG: 95701385 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701385 >> POLL not sent

DEBUG: 95701385 Tuner 2 (6): device status changed into 'not present'

DEBUG: 95701385 << Playback 1 (4) -> Tuner 3 (7): POLL

TRAFFIC: 95701385 << 47

DEBUG: 95701418 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701418 << 47

DEBUG: 95701455 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701456 >> POLL not sent

DEBUG: 95701456 Tuner 3 (7): device status changed into 'not present'

DEBUG: 95701456 << Playback 1 (4) -> Playback 2 (8): POLL

TRAFFIC: 95701456 << 48

DEBUG: 95701488 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701489 << 48

DEBUG: 95701522 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701522 >> POLL not sent

DEBUG: 95701522 Playback 2 (8): device status changed into 'not present'

DEBUG: 95701522 << Playback 1 (4) -> Recorder 3 (9): POLL

TRAFFIC: 95701522 << 49

DEBUG: 95701561 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701561 << 49

DEBUG: 95701594 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701594 >> POLL not sent

DEBUG: 95701594 Recorder 3 (9): device status changed into 'not present'

DEBUG: 95701594 << Playback 1 (4) -> Tuner 4 (A): POLL

TRAFFIC: 95701594 << 4a

DEBUG: 95701627 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701627 << 4a

DEBUG: 95701660 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701660 >> POLL not sent

DEBUG: 95701660 Tuner 4 (A): device status changed into 'not present'

DEBUG: 95701660 << Playback 1 (4) -> Playback 3 (B): POLL

TRAFFIC: 95701660 << 4b

DEBUG: 95701699 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701699 << 4b

DEBUG: 95701731 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701731 >> POLL not sent

DEBUG: 95701731 Playback 3 (B): device status changed into 'not present'

DEBUG: 95701731 << Playback 1 (4) -> Reserved 1 (C): POLL

TRAFFIC: 95701731 << 4c

DEBUG: 95701764 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701765 << 4c

DEBUG: 95701801 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701801 >> POLL not sent

DEBUG: 95701801 Reserved 1 (C): device status changed into 'not present'

DEBUG: 95701801 << Playback 1 (4) -> Reserved 2 (D): POLL

TRAFFIC: 95701801 << 4d

DEBUG: 95701834 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701834 << 4d

DEBUG: 95701871 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701871 >> POLL not sent

DEBUG: 95701871 Reserved 2 (D): device status changed into 'not present'

DEBUG: 95701871 << Playback 1 (4) -> Free use (E): POLL

TRAFFIC: 95701871 << 4e

DEBUG: 95701904 CEC transmission - received response - TRANSMIT_FAILED_ACK

TRAFFIC: 95701904 << 4e

DEBUG: 95701942 CEC transmission - received response - TRANSMIT_FAILED_ACK

DEBUG: 95701942 >> POLL not sent

DEBUG: 95701942 Free use (E): device status changed into 'not present'

NOTICE: 95701942 << powering on 'TV' (0)

TRAFFIC: 95701942 << 40:04

NOTICE: 95702002 << Playback 1 (4) -> broadcast (F): active source (3000)

TRAFFIC: 95702002 << 4f:82:30:00

DEBUG: 95702105 << Playback 1 (4) -> TV (0): menu state 'activated'

TRAFFIC: 95702105 << 40:8e:00

TRAFFIC: 95702305 >> 04:00:04:04

DEBUG: 95702305 marking opcode 'image view on' as unsupported feature for device 'TV'

TRAFFIC: 95702439 >> 04:00:8e:00

DEBUG: 95702439 marking opcode 'menu status' as unsupported feature for device 'TV'

DEBUG: 95702584 Playback 1 (4) was already marked as active source

NOTICE: 95702584 >> source activated: Playback 1 (4)

DEBUG: 95702584 sending active source message for 'Playback 1'

NOTICE: 95702584 << powering on 'TV' (0)

DEBUG: 95702584 'image view on' is marked as unsupported feature for device 'TV'

NOTICE: 95702584 << Playback 1 (4) -> broadcast (F): active source (3000)

TRAFFIC: 95702584 << 4f:82:30:00

DEBUG: 95702688 << Playback 1 (4) -> TV (0): menu state 'activated'

DEBUG: 95702688 'menu status' is marked as unsupported feature for device 'TV'

DEBUG: 95704133 >> TV (0) -> Playback 1 (4): feature abort ( 0)

DEBUG: 95704174 >> TV (0) -> Playback 1 (4): feature abort ( 0)

TRAFFIC: 95704389 >> 00

 

[markm75]

a follow up on this..

I found that if i press the power button to turn off the tv on the tv remote.. while the cec software is running.. it automatically puts the pc in standby mode..

So this is why when the screen times out and then it goes to "off" the pc goes to standby.

I havent found a way around this yet

 

[faugusztin]

Have you unchecked "Standby when stopping" for TV on this screen ?

 

[markm75]

Have you unchecked "Standby when stopping" for TV on this screen ?

Yep i have.. i scrolled up and down to see if any others were checked, nothing is checked in that area (unless maybe its just not setting it correctly in a localized config file).

 

[markm75]

Yep i have.. i scrolled up and down to see if any others were checked, nothing is checked in that area (unless maybe its just not setting it correctly in a localized config file).

Actually, i'm not even sure where the configuration is stored.. maybe in the registry? Not seeing appdata or similar locations with config files.

 

[markm75]

FYI, this is still an ongoing issue in windows.. even with the latest version of the software. Unfortunately no way to disable the standby (pc standby) when the screen goes to power off mode.. very frustrating. Often, mid stream doing rendering, screen times out (windows settings 20 mins) whole pc goes to standby.. only fix is to "remember" to change the pc power settings before doing things that could get hosed by a pc standby occurring.