Not sure how many here have used Swappa, but I have bought a few phones and sold a few as well but my latest purchase appears to be going south. Purchased an HTC One and paid immediately following, updated my shipping info, etc. To date, no contact from the seller, but went through Paypal and emailed the person that is linked to the account and he reports that the seller of the phone is his brother and that he asked to use his Paypal account to sell the phone.
He in turn provides me with his brother's email which I have emailed a few times and also made a few comments on the sale page at Swappa. "Crickets Chirping" as I have not received any response from the seller, but whenever I email the "brother" he responds in a reasonable time frame.
As it seems to be a little sketchy, I filed a dispute with Paypal. I have to wait until June 11 to escalate it to a claim, but my hope is that by filing the dispute, the funds would be frozen by Paypal and entice the brother to slap his brother in the head and tell him to ship the phone so that he does not have to refund the payment.
I guess my question: by filing the dispute am I thinking correctly that the funds will be frozen by Paypal until the seller either ships the phone and I confirm receipt or refunds my payment? I want the phone, but at this point I would take the refund and move on.
I know once it's escalated to a claim then Paypal has to investigate, but what do they do with the dispute, just sit there and see what happens until it moves to a claim?
I have not had to do this before, so just looking for some advice.
Thanks, Bill
He in turn provides me with his brother's email which I have emailed a few times and also made a few comments on the sale page at Swappa. "Crickets Chirping" as I have not received any response from the seller, but whenever I email the "brother" he responds in a reasonable time frame.
As it seems to be a little sketchy, I filed a dispute with Paypal. I have to wait until June 11 to escalate it to a claim, but my hope is that by filing the dispute, the funds would be frozen by Paypal and entice the brother to slap his brother in the head and tell him to ship the phone so that he does not have to refund the payment.
I guess my question: by filing the dispute am I thinking correctly that the funds will be frozen by Paypal until the seller either ships the phone and I confirm receipt or refunds my payment? I want the phone, but at this point I would take the refund and move on.
I know once it's escalated to a claim then Paypal has to investigate, but what do they do with the dispute, just sit there and see what happens until it moves to a claim?
I have not had to do this before, so just looking for some advice.
Thanks, Bill