Phanteks/Seasonic RMA turnaround time

[Bullitt]

I purchased a Phanteks AMP PSU for a build recently. I've been out of the basic parts loop for quite some time, having only used or purchased Seasonic, Corsair or EVGA, but in the last 4 months, parts availability at anywhere close to MSRP has been a challenge. So, I had no idea about Phanteks AMP series and their relationship with Seasonic. Happy to find a unit that clocked in at MSRP I bought one. It could have easily been confused with a Seasonic, same PSU coozie, well packaged, great looking product.
I go to install it and no power. I double check leads, I re-seat everything, zilch. I attempted to short the #4 pin and ground, but no dice (is that even a valid test on the more modern zero-RPM fan mode PSUs?). I also slap in an old EVGA unit and the rig fires right on up. Ok, re-wire for the Phanteks, one more time (perhaps I still had a loose connector), still no dice.

Anyways, just throwing that out there if there's something I might have missed, but the question is, does anyone have any anecdotal stories about Seasonic/Phanteks RMA turnaround time?

 

[[Spectre]]

Seasonic does not do RMA's for that unit Phanteks does. So, Seasonics RMA policy is not relevent.

BTW, you want to short PS_On (pin 16) not pin 4.

 

[Bullitt]

Seasonic does not do RMA's for that unit Phanteks does. So, Seasonics RMA policy is not relevent.

BTW, you want to short PS_On (pin 16) not pin 4.

Thanks man, I'll give that a shot, although, I'm not all too confident in the outcome.

edit: You are undoubtedly correct, the pin I shorted was #16 to ground, no dice. I had the wrong pin #, just used the incorrect common nomenclature.