It is easy to marginalize anything or any company with negativity. But I will explain again how unique and focused our company is to providing customer value.D-OveRMinD said:So is every other e-tailer. That's the wonderful thing about the internet.
Everyone's idea of what a small business needs is different. This is debateable at best.
Doesn't help the people that order online.
This is the biggy. I'm assuming the "local fix" means bring it to the store, which again doesn't help those who order over the internet. That, and if you can't ever reach customer/technical support in the first place, your turn around time is a moot point. I could just as easily say I provide 1 day turnaround to trump you, but if you can't reach me what difference does it make?
But hey, at least you are here defending your honor and responding to questions. Brownie points there at least.
PC Club began 14 years ago when a gentleman sold his house in Taiwan to finance the downpayment of a local computer store that focused first on customer value providing quality products and services in the most innovative and effective ways to computer professionals. Now we have 43 local computer stores with the same benefits.
From the very beginning we were not an e-tailer, we are first and foremost "Your Local Computer Partner" and our bottom line service lies in every customer. We also have an e-commerce website that is an extra service to our customers. Our stores are open 7 days a week--you can walk in any day of the week and get great customer support, which is something you wont find in any other (e-tailer) because obviously they don't have stores. Your local mom and pop computer shop won't have a 24-7 ordering process and thousands of items available anywhere in the world like our Pcclub.com.
Marginalizing the advantages of Dual Core in a $499 computer is pointless. The fact is PC Club has the ability to actually create a new product launch that can bring the advantages of Dual Core systems to the average user. I do market research for a living, and I can tell you most consumer or business systems in the $350-$599 range are Celeron or Pentium 4 HT at best. I think this Sabre is a significant way of showing how us small competition can fight against the Dell's and HP's by offering the best value and price and force competition to change.
I used to work for Dell, and they have the next business day warranty. It pretty much is marketed that you can get your laptop fixed in a short period of time (1-3 days). In reality the small print says your computer is fixed the next day after the local technician receives the part and schedules the installation which can take a week or more in my experience. Our disclaimer is not as broad as Dell's, we make sure the customer knows that the 3 days Instacare is only guaranteed for laptops received in store, scheduled service through our notebook department is longer. If you buy a laptop from us, and for example the latch is defective say, you can bring it back to a local store and have it fixed in three days guaranteed. My original point is, based on the market (nobody does this service) it is realistic to say that PC Club offers superior service and has a significant benefit.
So you see now we have a unique position in the market that no other company has. It is easy to marginalize things without a full perspective, but that is why I am here.