Paypal policy change(signature required at $750 instead of $250 effective 5-15)

[Bosom]

from: https://www.paypal.com/webapps/mpp/ua/upcoming-policies-full

Amendments to the PayPal User Agreement
Effective Date: May 15, 2014

Section 11.1 is being amended to reflect that U.S. Sellers who sell an item to buyers in the U.K. will be subject to the U.K. buyer protection rules which may have greater coverage for buyers. The revised Section 11.1 reads as follows:

11.1 PayPal Seller Protection.
PayPal Seller protection is protection we provide Sellers from Claims, Chargebacks, or Reversals that are based on:

Unauthorized Transaction or
Item Not Received
PayPal Seller protection is available for eligible payments from buyers in any country. When a U.S. seller sells an item to a U.K. buyer, the U.K. buyer protection rules will apply to that transaction.

Section 11 of the User Agreement currently requires that sellers obtain signature confirmation for transactions of $250 USD or more in order for a transaction to be eligible for Seller protection for an Item Not Received Claim. That Section also currently includes a table for the corresponding foreign equivalency amount. This section will be changed to increase the dollar amount required for signature confirmation from $250 USD to $750 USD, and the foreign equivalency amounts are also being increased.

The revised Section 11.4 reads as follows:

11.4 Proof of Shipment, Proof of Delivery and Signature Confirmation Requirements.

"Proof of Shipment" is online or physical documentation from a shipping company that includes all of the following:

The date the item is shipped.
The recipient’s address matches the shipping address on the Transaction Details Page.
The recipient's address, showing at least the city & province, or city & country or postal code (or international equivalent).
"Proof of Delivery" is online documentation from a shipping company that includes all of the following:

The date the item is delivered.
The item’s status as delivered.
The recipient’s address matches the shipping address on the Transaction Details Page.
The recipient's address, showing at least the city & province, or city & country or postal code (or international equivalent).
Signature Confirmation as described below if the full amount of the payment, including shipping and taxes, is $750 USD, or its foreign currency equivalent provided below:

850 Australian Dollar (AUD)

950 New Zealand Dollar (NZD)

1,750 Brazilian Real (BRL)

4,600 Norwegian Krone (NOK)

850 Canadian Dollar (CAD)

34,000 Philippine Peso (PHP)

15,000 Czech Republic Koruna (CZK)

2,300Polish New Zloty (PLN)

4,100 Danish Krone (DKK)

450 Pound Sterling – United Kingdom (GBP)

550 Euro (EUR)

950 Singaporean Dollar (SGD)

6,000 Hong Kong Dollar (HKD)

4,950 Swedish Krona (SEK)

170,000Hungarian Forint (HUF)

700 Swiss Franc (CHF)

2,700 Israeli Shekel (ILS)

23,000 Taiwan New Dollar (TWD)

77,000 Japanese Yen (JPY)

24,500 Thai Baht (THB)

10,000 Mexican New Peso (MXN)

"Signature Confirmation" is online documentation that can be viewed at the shipping company’s website and indicates that the item was signed for on delivery.

Section 13.5 of the User Agreement currently requires a Buyer to obtain signature confirmation of return delivery for transactions that total $250 USD or more in order for the transaction to be eligible for PayPal Purchase Protection for a Significantly Not As Described Claim. This section will be amended to increase this dollar threshold from $250 USD to $750 USD.

The revised Section 13.5 reads as follows:

13.5 Dispute Resolution. If you are unable to resolve a problem directly with a Seller, you can go to the Resolution Centre and follow this process:

Open a Dispute. Open a Dispute within 45 Days of the date you made the payment for the item you would like to dispute to negotiate with the Seller for resolution of the Dispute. We will place a hold on all funds related to the transaction in the Seller's Account until the Dispute is resolved or closed.
Escalate the Dispute to a Claim. If you and the Seller are unable to come to an agreement, you can escalate the Dispute to a Claim within 20 Days after opening the Dispute.

You must wait at least 7 Days from the date of payment to escalate a Dispute for an Item Not Received (INR), unless the Dispute is for the equivalent of $2,500 U.S. Dollars or more (or currency equivalent). If you do not escalate the Dispute to a Claim within 20 Days, PayPal will close the Dispute.
Respond to PayPal’s requests for information in a timely manner. During the Claim process, PayPal may require you to provide documentation to support your position. You may be asked to provide receipts, third party evaluations, police reports, or anything else that PayPal specifies.
Comply with PayPal’s shipping requests in a timely manner. For Significantly Not as Described (SNAD) Claims, PayPal may require you, at your expense, to ship the item back to the Seller, or to PayPal, or to a third party and to provide proof of delivery.

For transactions that total less than $750 USD, proof of delivery is confirmation that can be viewed online and includes the delivery address, delivery date, and the URL to the shipping company’s web site if you’ve selected “Other” in the shipping drop down menu. For transactions that total $750 USD or more, you must get signature confirmation of delivery.
Claim Resolution Process. Once a Dispute has been escalated to a Claim, PayPal will make a final decision in favor of the buyer or the Seller. You may be asked to provide receipts, third party evaluations, police reports, or anything else that PayPal specifies. PayPal retains full discretion to make a final decision in favor of the buyer or the Seller based on any criteria PayPal deems appropriate. In the event that PayPal makes a final decision in favor of the buyer or Seller, each party must comply with PayPal’s decision. PayPal will generally require the buyer to ship an item that the buyer claims is SNAD back to the Seller (at the buyer’s expense), and PayPal will generally require a Seller to accept the item back and refund the buyer the full purchase price plus original shipping costs. In the event a Seller loses a Claim, the Seller will not receive a refund on his or her PayPal or eBay fees associated with the transaction. If you file a SNAD Claim because the item you bought is counterfeit, we may request that you destroy the item.
We are adding new Sections 15.5 and 15.6 to the User Agreement in order to include a license grant from Users to PayPal with respect to certain User generated content. In the new Section 15.5, when you give PayPal content, such as images or text, PayPal can use that content in various ways and exercise other of your rights related to it. Section 15.5 also provides that you guarantee that the material does not infringe the intellectual property or publicity rights of others. New Section 15.6 limits Section 15.5 by restricting our right under the User Agreement to use merchants’ trademarks to particular circumstances.

The new Sections 15.5 and 15.6 read as follows:

15.5 License Grant from You to PayPal; IP Warranties. Subject to section 15.6, when providing PayPal with content or posting content using PayPal Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, database rights and intellectual property rights you have in the content, in any media known now or in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights and promise not to assert such rights against PayPal, its sublicensees or its assignees. You represent and warrant that none of the following infringe any intellectual property or publicity right: your provision of content to PayPal, your posting of content using the PayPal Services, and PayPal’s use of such content (including of works derived from it) in connection with the PayPal Services.”

15.6 License Grant from Merchants to PayPal. Section 15.5 notwithstanding, if you are a Merchant using PayPal Merchant services, you hereby grant us a worldwide, non-exclusive, transferable, sublicensable (through multiple tiers), and royalty-free right to use and display publicly, during the term of this Agreement, your trademark(s) (including but not limited to registered and unregistered trademarks, trade names, service marks, logos, domain names and other designations owned, licensed to or used by you) for the purpose of (1) identifying you as a merchant that accepts a PayPal service as a payment form, and (2) any other use to which you specifically consent.



Amendments to the PayPal Here Agreement
Effective Date: May 15, 2014



Section 8 of the PayPal Here Agreement will be amended to clarify the additional protective actions that PayPal may take with respect to the use of PayPal Here, which include limits on the withdrawal of funds received from Keyed and/or Scanned Transactions. A User can obtain information about the specific limit applied to its Account by referring to email notices detailing such limit to the User. Section 8 will also be revised to remove duplicative language found in Section 10.6 of the User Agreement. For clarity, Section 8 will now make specific reference to Section 10 of the User Agreement.

The revised Section 8 reads as follows:

8. Additional Protective Actions.

In addition to the actions we may take as described in Section 10 of the User Agreement, we may take the following actions in connection with your Account and/or your use of the PayPal Services:

Keyed and/or Scanned Transactions – Withdrawal Limits. For payments processed as Keyed Transactions and/or Scanned Transactions over a rolling 7-Day period, PayPal may limit your ability to withdraw such funds in excess of certain amounts as determined by PayPal. After 30 Days, these reserved amounts will be available for withdrawal. PayPal will provide notice to you in the event it applies such a withdrawal limit to your Account.
Additional Actions. We may take other reasonable actions we determine are necessary to protect against the risk associated with your PayPal Account, such as requesting additional collateral from you such as a letter of credit or a personal guaranty, or limiting transactions to those made within the country of your account. PayPal may contact your customers on your behalf in the event PayPal is investigating potential fraud.
Information. In order to determine the risk associated with your PayPal Account, PayPal may request at any time, and you agree to provide, any information about your business, operations or financial condition. We reserve the right to reassess your eligibility for any Product if your business is materially different from the information you provided in your application.


Amendments to the PayPal Privacy Policy
Effective Date: May 15, 2014



This notification advises you that PayPal is changing its Privacy Policy. The update to the Privacy Policy is effective May 15, 2014 and contains several changes including changes to provide greater transparency into our privacy practices, and to better reflect the way PayPal collects, uses, stores, and processes your personal information. The updated policy also provides additional information about our use of Cookies and similar tracking technologies and our handling of Do Not Track signals. A summary of material changes is provided below along with the updated Privacy Policy.

Collection of Personal Information

The title of this section has been changed from “How we collect information about you.” Sub-titles have been added for an easier read and flow. Additionally, a sub-section on “Mobile Privacy” has been added to discuss our use, collection, and processing of the personal data obtained via our mobile applications.

How We Use Cookies and Similar Technologies



This section has been updated to provide more insight into our use of Cookies and other tracking technologies, our tracking for fraud detection purposes, and our handling of Do Not Track signals. We also provide a link to our full Cookies policy, which is applicable to all members of the eBay Inc. Corporate family.

Using Log In with PayPal

The title of this section has been changed from “Using PayPal Access.” Log In with PayPal (formerly PayPal Access) is a safe, secure, and easy way to allow customers to log in to a merchant’s website using a PayPal account. After customers consent to sharing non-financial account attributes, merchants can use this information to create a new account for the customer on the merchant's website and to expedite the checkout process.

Scope and Consent

The title of this section has been added. The comments in this section were previously discussed under the section entitled “Your Rights.” This section discusses notice and consent. Additional language has also been added from the previous version to notify you that after the 30-day notice period has ended, you will be considered as having expressly consented to all amendments to this policy.

Just thought I'd give a heads up.. signature confirmation is going to only be required at 750$ and above in the near future...

 

[Gillbot]

Why does that say sales to the uk?

 

[dracos]

oh well... I get signature confirmation for anything over $100 just to be safe

 

[Bluesun311]

Why does that say sales to the uk?

There are many changes listed here and only the first one on the list applies to the UK specifically, and it says if a UK resident buys from a US seller, UK laws will apply.

That is an amendment to section 11.1

It goes on to detail the changes to section 11.4, which is the part that states the thread's title. The change to the dollar amount for requirement of signature confirmation has been made across the board.

oh well... I get signature confirmation for anything over $100 just to be safe

Yeah, I do it a lot just to make things safe for both parties. A trip to the post office and waiting til tomorrow or Monday isn't worth the nightmare of a stolen item.

 

[Bosom]

It has some specific info about sales to the UK having different buyer protection rules, and if a US seller sells to someone to the UK, then the UK policies will apply, the way I read it.

You can log into paypal and then click the "policy updates" link on the right to see this.

 

[closers]

I think this only affects international transactions, which should be avoided at any rate.

On a lighter note looks like it's not too hard to be a Hungarian millionaire.

 

[samm]

if your selling items online, signature confirmation...is a must. Why try and save $2.00 when you might loose $200.#commonsense

Anyways International selling is difficult, and those who do it are taking a risk, props.