That lean issue, can't you just twist the monitor to fix that? It does lean completely vertical if you want.... Sort of a weird issue, mine is awesome as far as that is concerned.
I am not sure why DVI is messed up. I did not have ANY issues before I sent it back for firmware replacement. It is the same monitor that I sent in because I marked it with a sticker when I sent it.
It doesn't matter what resolution I run it at, the monitor says "no signal". I might try and get a DVI to HDMI adapter but it is not why I bought this monitor.
I am going to call BENQ when they open in an hour or so and find out if they know anything(but I doubt it).
I will keep you all updated. It is a real shame because clearly this is the BEST LCD I have ever played with and I have had my share of them.
The person who has the red hue issue. Did you try a different cable? How about settings for your vid card! I had the same issue on my old monitor and it was how I setup my video in the drivers!!!
Hope that helps.
One USB port in the top, in the center, but not flush with the top of the monitor. The top of the port is about 1/4" below the top of the monitor.
Two USB ports on the left side of the monitor, much closer to the bottom than the top. Recessed about 3/8" in from the side of the monitor.
For all three ports, the white tab that you refer to is actually black in color. The tab is to the front of the monitor. With respect to the monitor, the gold connectors on these tabs are of course "behind" the tab. So, any USB cable plugged into one of these ports will have its USB logo viewable from the front of the monitor.
Hey element059, too bad about your monitor having a lean, this seems to be a common problem. Someone said about 10 pages back that there were some adjustments inside. Did you miss the BenQ matchbooks that were inside the box?
Here is my problem:
I got my monitor on Monday from Insight.com. Noticed two faults and contacted Insight today to get a replacement. Insight told me that I would have to contact BenQ as they handle replacements right from day 1 and that Insight would not be able to issue me with a replacement. Again, this would have to be done through BenQ even though I purchased the monitor from them two days ago.
After contacting BenQ I was instructed to take pictures of the faults, provide them with the exact location of the dead pixel and provide them with my invoice for 'proof of purchase'. What's more they wanted this proof of purchase in PDF format!
Here are the faults:
Monitor is tilted to the right and will not tilt to the left any further:
One dead pixel. This does not bother me too much though:
Don't get me wrong. This is a great monitor and I would highly recommend it but the trouble I have received so far from Insight and BenQ is unacceptable to say the least.
I am a UK buyer btw.
This is sort of a silly question, but you don't happen to have any magnetic things like speakers or anything else close to the monitor?
Did you hit the 3rd button and try different settings "movie, dynamic etc"
I am sorry that you have had bad luck twice, but seems fishy since so many others have not had any issues with "picture quality". I think there has been like 3-4 dead pixels total in all these posts too...
I just wish I could figure out this DVI thing. I don't want to send it back to BenQ or NCIX.
Based on your first picture, I'd say the arm needs to be adjusted somehow.... I notice that I can see your DVI cable, are you not using the cable management provided on the back of the BenQ arm? I'm also curious if the cable is causing the "can't rotate it anymore" issue. As a final item: How far can the BenQ arm rotate? I haven't tried mine yet (nor will I probably ever try it) to see just how far it can rotate, but is it possible that it can rotate "just under 360 degrees", in which case your arm got rotated when you originally mounted it and now it requires an "unrotation" almost 360 degrees in the other direction?
Just a few thoughts from a happy 24" BenQ monitor owner.
No it's nothing to do with the cables. Something to do with the fitting at the back of the monitor. It's rotated too far to the right causing the whole thing to be rotated.
The monitor only rotates 90 degrees to a verticle position.
I attached it horizontally. That is correct isnt it? Only way I could see to attach it anyway.
There are some bolts at the back but I don't want to mess with them too much just incase I damage something.
Do you have an ATI video card? I had problems displaying above 1680x1050 on a Radeon Mobility 9700 until I unchecked the "Reduce DVI frequency on high-resolution displays" and "Alternate DVI operational mode".
I use a Nvidia 7800 gtx =\, dont think i've seen any such option. I formatted from windows xp to vista but that didnt help. But there isnt any reason my dvi projector displays low resolution dvi images on boot up / install process, and the monitor wont.
edit : also if i use the dvi to hdmi cable, i can get everything up to 1920x1080 =\
Yes but I can see at the back it's off by 1.5mm, which is causing a 1 inch drop.
I've seen your other pictures.... I don't suppose you have a picture or two that accurately displays the issue on the back of the monitor, do you? Maybe pivot it a bit on the stand to show us exactly where it's blocked/bent/pinching? I'm more curious than helpful at this point, but I think it could help others who may or may not be having this issue with their monitor. I think the issue is atypical, but I'd be willing to bet SOMEONE else is having the issue and doesn't even notice (and won't unless they see yours and notice it on theirs!)
Well that makes me feel a little better but still they didn't fix the problem so I dunno what can be done, if they can't find anything wrong.
It sounds "conspiracy theory-ish" but I know in hindsight that is exactly what happened.
yes it does hehe i bet they simply showed you what you would have and didn't though they actually had anything bad to your monitor so it would works as well... unless they want more money from benq hehe (if it was an authorize repair center instead of a real BenQ place..)
But it none the less very sad for you.. at least you have the warranty...
Alright then, phew!
Well then, my friend will be here shortly with just a little dell 1505 monitor, we'll try it out, and I'll get back to you.
What video card do you have by the way? 9700 Pro here.
i have been following this since the 1st thread, and now i want to get one:
couple of issues:
- the random on and off, it was mentioned it was a cable but than it wasnt, has anyone came up with a solution or know why this happens?
- if you use the monitor and than turn it off for a while and tha came back, it wont pick up the signal, do you always have to restart the system for this?
i'll be running with another tft on the DVI using the 8800GTX with latest XP drivers.