NZXT H1 case recalled due to fire hazard

DanNeely

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CAD4466HK

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Thanks to Steve @ GN, this dumpster fire has been recalled. The "repair" was replacing the metal screws with nylon ones, but since NZXT had to replace the screws at their factory, the damage was already done to the PCIe riser.







 

DanNeely

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Thanks to Steve @ GN, this dumpster fire has been recalled. The "repair" was replacing the metal screws with nylon ones, but since NZXT had to replace the screws at their factory, the damage was already done to the PCIe riser.

'grats to Steve for handing the CPSA everything they needed on a silver platter.

From the latest video, the govt recall is going to be replacing the defective riser starting sometime next month after the halfbaked internal fix with new screws.

Only thing I'm wondering is if they're recalling outside the US/Canada. 32k US and 1k CA being recalled doesn't fit well with 6 fires in the US and 5 elsewhere in the world unless they've been selling the case outside of North America. Hopefully it's just a case of CPSA and Health Canada being quicker to make things official.
 

Ocellaris

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11 known fires out of only 33k units seems pretty bad, yikes.

Whoever designed that PCB riser is probably feeling pretty bad by now. Super rookie move to put a ground plane touching a screw hole.
 
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DanNeely

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11 known fires out of only 33k units seems pretty bad, yikes.

Whoever designed that PCB riser is probably feeling pretty bad by now. Super rookie move to put a ground plane touching a screw hole.

In all likelihood the intern who did the primary work despite not having taken PCB Design 101 is long gone, and the drunk senior who was supposed to be supervising was fired after someone realized he was filling his water bottle with vodka every morning. 🙄
 
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11 known fires out of only 33k units seems pretty bad, yikes.

Whoever designed that PCB riser is probably feeling pretty bad by now. Super rookie move to put a ground plane touching a screw hole.
It looks like the riser is just off the shelf bottom grade Chinesium shit.

There are lots of good component makers in China, the idiot who procured these needs to be looking for a job.
 

Format _C:

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Yes never seen CPSC recall any computer parts or anything related DVD player VCR's anything of that nature! I would think the power supply would just shut off by either short-circuit or over current protection some sort of protection circuit should kick in correct?
 

jmilcher

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Yes never seen CPSC recall any computer parts or anything related DVD player VCR's anything of that nature! I would think the power supply would just shut off by either short-circuit or over current protection some sort of protection circuit should kick in correct?
In the end it doesn’t matter because it’s not the power supply that caused the initial issue.
 

Ebernanut

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I had heard about this but not that there has been 11 confirmed fires, that's even worse when you consider how many people likely had a fire too and either didn't know that it was started by their pc or didn't think that thecase itself would be the cause.

The whole situation does tend to reaffirm my opinion that nzxt cases tend to be poorly thought out and focus more on looks/bling than quality or functionality. It's also not really a good look when a company drags their feet and offers a half-assed fix before finally relenting after being pressured.

I will say Steve over at GN seems to be pretty good about getting involved when he sees something that he doesn't think is right, I doubt this would have happened without his pressure.
 

bigddybn

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'grats to Steve for handing the CPSA everything they needed on a silver platter.

From the latest video, the govt recall is going to be replacing the defective riser starting sometime next month after the halfbaked internal fix with new screws.

Only thing I'm wondering is if they're recalling outside the US/Canada. 32k US and 1k CA being recalled doesn't fit well with 6 fires in the US and 5 elsewhere in the world unless they've been selling the case outside of North America. Hopefully it's just a case of CPSA and Health Canada being quicker to make things official.
The CPSC is a US governmental body and likely doesn't have the authority to do much beyond the US borders. I'm admittedly not well versed on the details but there is apparently some type of working relationship with Canada to be included there as well.

And yes, Steve rocked this nicely.
 

Format _C:

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In the end it doesn’t matter because it’s not the power supply that caused the initial issue.

I know the in this case it does not matter but I still think the power supplies protections circuit should have shut it off before a fire could happen but I do remember when the +5VDC rail was the one with most current I used to play with small 22-24AWG floppy power jumpers touch them to the metal and the wire would start glowing but take a bigger 18AWG wire do the same and it shut right off so maybe this is the case here not enough current to trigger the protection but enough heat generated to make a fire.
 

Concentric

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Really glad we have people like GN in the community who have the passion to tackle issues like this and hold companies to the right standards. 🙏
 

DanNeely

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The CPSC is a US governmental body and likely doesn't have the authority to do much beyond the US borders. I'm admittedly not well versed on the details but there is apparently some type of working relationship with Canada to be included there as well.

And yes, Steve rocked this nicely.
I know that. but Europe, Australia, Mexico, etc all have equivalent agencies; and the number of fires reported implies that significant sales were made outside the US/CA. Which is why I'm wondering where the rest of the recalls are.
 

sc5mu93

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Tech Jesus is not amused by your blasphemy.
PC master race GN is not amused by your racism. ;)

I actually have one of these cases, and outside of the SURPRISE COMBUSTION, they are actually pretty nice and easy to work in for SFF PCs. Not so much [H]ard but not [F]laccid either. I use mine with a 3d printed 3.5 inch caddy for headless Plex storage and in home Steam game streaming.
 
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