NVIDIA on the Cause of RTX 2080 Series Card Failures

Discussion in 'HardForum Tech News' started by FrgMstr, Nov 14, 2018.

  1. FrgMstr

    FrgMstr Just Plain Mean Staff Member

    Messages:
    47,980
    Joined:
    May 18, 1997
    NVIDIA on the Cause of RTX 2080 Series Card Failures

    If you are a fan of games and computer hardware, especially GPUs, you have undoubtedly seen anecdotal evidence that NVIDIA's new RTX 2080 series cards are failing due to artifacting, simply stopping working, and in some cases actually catching on fire. Now it seems that NVIDIA is owning up to there actually being an issue with its new RTX cards.

    If you like our content, please support HardOCP on Patreon.
     
    DrezKill likes this.
  2. KazeoHin

    KazeoHin [H]ardness Supreme

    Messages:
    7,761
    Joined:
    Sep 7, 2011
    FAKE NEWS, THEY WILL FIND AN AMD COMPONENT IN ALL THE FAILED PCs IF THEY SEARCH HARD ENOUGH.
     
    AceGoober and DoubleTap like this.
  3. Joust

    Joust 2[H]4U

    Messages:
    2,425
    Joined:
    Nov 30, 2017
    "See our glowing reviews of the 2000-series..."

    Glowing, indeed. An actual torchlight.
     
  4. hesho

    hesho Limp Gawd

    Messages:
    496
    Joined:
    Sep 27, 2010
    wow...

    i was actually expecting them to somehow say these failures are a "feature"

    still seems like a rather BS answer to me though...
     
  5. Trepidati0n

    Trepidati0n [H]ardForum Junkie

    Messages:
    8,810
    Joined:
    Oct 26, 2004
    So the whole Xbox 360 thing was just a few screws not tightened correctly and thus "escaped"...yep, bullshit.
     
    Revdarian and ltron like this.
  6. cageymaru

    cageymaru [H]ard|News

    Messages:
    19,236
    Joined:
    Apr 10, 2003
    Calling it test escapes could be any component on the board that went bad from the cheapest part to the core. That's not letting the public know what was wrong with the cards and what steps they are taking to improve quality. People want to know so that they can feel confident in purchasing NVIDIA products and know that it will not start a literal fire.
     
  7. MacLeod

    MacLeod [H]ardness Supreme

    Messages:
    7,517
    Joined:
    Jul 28, 2009
    The ONE time I jump on the early adopter bandwagon.... Hopefully the 2070's are immune from this.
     
    Last edited: Nov 14, 2018
  8. Mchart

    Mchart 2[H]4U

    Messages:
    3,054
    Joined:
    Aug 7, 2004
    They should know for a fact what range by serial number is impacted. If they want to maintain consumer confidence they should do an optional recall/RMA of sorts for every affected serial number.
     
    AceGoober, Anemone and Bigshrimp like this.
  9. joobjoob

    joobjoob Gawd

    Messages:
    544
    Joined:
    Jun 29, 2004
    So the 2080ti is the Chevy volt of gpu?
     

    Attached Files:

    c3k, Master_shake_ and ricson like this.
  10. Gigantopithecus

    Gigantopithecus [H]ardOCP Case Reviewer

    Messages:
    1,363
    Joined:
    Aug 6, 2009
    I was going to pass on the RTX 2080 Ti until I saw Dell recently released a 49" ultraultrawide monitor - I'd like to move from a 1080 Ti and a 3440x1440 display to an RTX 2080 Ti and a 5120x1440 screen.

    But now that it's clear Nvidia and its partners are charging a premium price for a product made with bottom-barrel components, I'll keep waiting...
     
  11. Krenum

    Krenum [H]ardForum Junkie

    Messages:
    15,287
    Joined:
    Apr 29, 2005
    Test: To test the hardware's performance under load.

    Escape: To escape your house fire.
     
    AceGoober, Sufu, LightsOut41 and 9 others like this.
  12. Mchart

    Mchart 2[H]4U

    Messages:
    3,054
    Joined:
    Aug 7, 2004
    All the tear downs show the card is actually overbuilt part wise.

    The issue is that some faulty parts were allowed through due to a QC human error screw up.
     
    AceGoober, revenant, Armenius and 2 others like this.
  13. thebufenator

    thebufenator [H]ard|Gawd

    Messages:
    1,077
    Joined:
    Dec 8, 2004
    These cards seem to be working ....... Then deteriorating and failing.

    I don't buy that answer. What they said would align more with DOA cards
     
  14. iamjanco

    iamjanco Limp Gawd

    Messages:
    439
    Joined:
    Jul 8, 2016
    DpvpVsXWwAAfs0r.jpg
     
  15. Brackle

    Brackle Old Timer

    Messages:
    7,153
    Joined:
    Jun 19, 2003
    wow I am shocked Nvidia is owning up to it to be honest. Hopefully they will be able to fix the issues they are having for people cause man $1200+ for a video card to have known failures?

    I mean shit after BF5 with Ray Tracing showing to be a failure (IMO might be both dice and Nvidia) whats the point of even buying one right now? Too bad Pascal 1080ti cards are becoming harder to find.
     
    LightsOut41 and ltron like this.
  16. homernoy

    homernoy Limp Gawd

    Messages:
    440
    Joined:
    Jan 31, 2007
    I'm really nervous hearing about all of these failures. My RTX 2080Ti arrives tomorrow. I'm going to use it with my existing motherboard and CPU for a few days before I install new ones!! If this thing goes up in flames, I don't want my new motherboard, 8700k, and DDR 4 going up with it.
     
    AceGoober and JokerCPoC like this.
  17. Mchart

    Mchart 2[H]4U

    Messages:
    3,054
    Joined:
    Aug 7, 2004
    The failiure there is on DICE for not delivering a game with a decent DX12 rendering path that doesn't cripple performance regardless of DXR being used or not. DX12 runs on shit on both AMD and nvidia in all the frostbite engine games.
     
  18. nEo717

    nEo717 Limp Gawd

    Messages:
    274
    Joined:
    Jun 2, 2017
    If this becomes a deeper "problem" for nVidia, beyond the little smile on Lisa Su's face, if she (has taken) some risk, and 7nm RX Vega 64 is (happens to be) close to release (liquid as previous gen) - it could be just the gap filler for a RTX recall we could be looking for. AMD may not be able to hit 2080 Ti performance I suppose, however 2080 mark should be attainable for them which in this case may not be so bad (for short term).
     
    Last edited: Nov 15, 2018
    ltron and N4CR like this.
  19. Mode13

    Mode13 Limp Gawd

    Messages:
    323
    Joined:
    Jun 11, 2018
    "Limited test escapes"

    what?

    How about letting us know how to check our own hardware so we can find out if we have a "Limited test escape" before it burns the house down and kills my family and/or pets. Thanks!
     
    Anemone, Bcc335, watertown28 and 11 others like this.
  20. trick0502

    trick0502 [H]ardness Supreme

    Messages:
    5,129
    Joined:
    Apr 17, 2006
    Wasn’t the 2080ti delayed a week or two? You think Nvidia knew about this issue but sent out the cards anyway? Tinfoil hat on.
     
  21. RealBeast

    RealBeast Gawd

    Messages:
    648
    Joined:
    Aug 4, 2010
    Nope, it's a feature -- the 2080Ti Arsonist version.

    Add a Diablotek PSU shaped object and you can torch the place in no time. ;)
     
  22. Advil

    Advil [H]ard|Gawd

    Messages:
    1,865
    Joined:
    Jul 16, 2004
    Every ubergeek teardown done on these cards had the opinion that they certainly "appear" to have been overbuilt as hell.

    If I was Nvidia, I'd be pretty demoralized when their reference design is this beefy and yet somehow just plain bad parts somehow end up in a design that strong.
     
  23. Mchart

    Mchart 2[H]4U

    Messages:
    3,054
    Joined:
    Aug 7, 2004
    Yeah, the teardown showed that the reference build could support fairly insane power levels if you kept the card cooled, and gamersnexus has shown that even the somewhat limited FE blower keeps all the parts (even on the cards that are failing) well within acceptable temp ranges.

    Whoever nvidia contracted out to build these things fucked up big time with the QC.
     
  24. polonyc2

    polonyc2 [H]ardForum Junkie

    Messages:
    16,154
    Joined:
    Oct 25, 2004
    so they have been skimping on testing the PCB parts for their flagship GPU??...sad...I'm shocked they actually admitted this...another GTX 970 VRAM class action lawsuit might be incoming
     
  25. aokman

    aokman Gawd

    Messages:
    687
    Joined:
    Jan 3, 2012
    NVIDIA havent cut any corners with part selection or build. The fire I cant work out considering all the power inputs are fused.

    Probably a bad batch of a part or soldering issue caused by thermal fatigue.
     
  26. workshop35

    workshop35 Gawd

    Messages:
    524
    Joined:
    Nov 24, 2013
    Quote from the geforce forums linked in the article. Would make sense that the initial cards having problems would have micron memory since they all have micron memory. Of course thats only if what the poster is saying is true...
     
  27. Krenum

    Krenum [H]ardForum Junkie

    Messages:
    15,287
    Joined:
    Apr 29, 2005
    Actually, the fin stack on the 2080 FE (Reference) cards is a bit anemic. Within spec, but only just.
     
  28. Mchart

    Mchart 2[H]4U

    Messages:
    3,054
    Joined:
    Aug 7, 2004
    We speculated early on that it wasn't sufficient - but go watch the gamersnexus video where they look at the temps. The design is keeping everything well within spec.

    I don't think Nvidia would have shipped these cards with the ability to push 124% power target if they thought their cooler wasn't good enough.
     
    Armenius and ltron like this.
  29. Rvenger

    Rvenger [H]ard|Gawd

    Messages:
    1,584
    Joined:
    Sep 12, 2012
    Good on them to stand by the product. If it were Apple it would have been full on excuses on why you held it wrong to install.. oh wait, Apple doesn't even let you do that! ;)
     
  30. Joust

    Joust 2[H]4U

    Messages:
    2,425
    Joined:
    Nov 30, 2017
    Some actuary probably said, this problem is going to burn someone's apartment building down and the lawsuit is going to be horrendous. Credit where it is due.
     
  31. aokman

    aokman Gawd

    Messages:
    687
    Joined:
    Jan 3, 2012
    Considering people are cooling the VRM passively, I find that hard to believe.

    Dont mistake high temps for insufficient cooling, the fans are set to ramp up as needed and are more than capable flat out.
     
  32. Krenum

    Krenum [H]ardForum Junkie

    Messages:
    15,287
    Joined:
    Apr 29, 2005
    Who's cooling a reference RTX 2080 series card passively under load?
     
  33. Nobu

    Nobu 2[H]4U

    Messages:
    2,748
    Joined:
    Jun 7, 2007
    But...only 0.02% RMAs. :cry::rolleyes:
     
  34. Advil

    Advil [H]ard|Gawd

    Messages:
    1,865
    Joined:
    Jul 16, 2004
    I'm cooling a Windforce OC with a Morpheus II and dual 120mm fans on the front and two thin smaller fans blowing on the back. No other heatsinks. So far, I can touch the VRMs or the VRAM chips on the card during a full load bench and it won't burn me. A lot of air is getting blown on the card on both sides...
     
  35. A Little Teapot

    A Little Teapot Limp Gawd

    Messages:
    146
    Joined:
    Dec 9, 2016
    I do wonder how many cards are out there with marginal parts on them, just waiting to fail. If I had one of these initial release cards, I'd be returning it.
     
  36. Crystoff

    Crystoff [H]Lite

    Messages:
    111
    Joined:
    Jun 3, 2017
    The old saying is: "You can't test in quality". I don't reject NVidia's explanation, but find it strange that they need such strict component testing to weed out bad ones in the lot they receive. Don't their parts vendors take care of all of that? They're supposedly equipped to do a very good job of it, and would want to. Could NVidia be buying cheapo parts? They'd have no motivation to do so on high-end boards, certainly.

    I'm surprised at this finding. I thought it would probably be non-conservative board layout or some overloaded power component.
     
  37. Soulmetzger

    Soulmetzger [H]ard|Gawd

    Messages:
    1,307
    Joined:
    Aug 10, 2004
    All jokes aside, I'm glad I dodged this bullet.
     
    AceGoober likes this.
  38. Crystoff

    Crystoff [H]Lite

    Messages:
    111
    Joined:
    Jun 3, 2017
    And for the fellow whose 2080ti board caught fire and is worried about an RMA: I'd think EVGA would be sending a courier to his house ASAP to get it for analysis, and dropping off a replacement while there. And a refund.
     
  39. aokman

    aokman Gawd

    Messages:
    687
    Joined:
    Jan 3, 2012
    Everyone was watercooling just the gpu before waterblocks arrived. Everything else was passively cooled and this was overclocked TI cards with shunt mods.
     
  40. Krenum

    Krenum [H]ardForum Junkie

    Messages:
    15,287
    Joined:
    Apr 29, 2005
    I know you know what passive cooling is so I'm not going to insult your intelligence. Your card is being air cooled. I was responding to a card being passively cooled.
     
    AceGoober likes this.