NVIDIA Help Hombres Hit Homerun with HardOCP

Discussion in 'HardForum Tech News' started by FrgMstr, Nov 15, 2018.

  1. FrgMstr

    FrgMstr Just Plain Mean Staff Member

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    We have have done an awful lot of reporting about NVIDIA and its dying RTX cards lately, but there will be no complaining about this. We reached out to NVIDIA online chat support yesterday afternoon, and let them know that our RTX 2080 Ti Founders Edition card had bit the dust. Support explained to me that the RMA department would follow up in 24 hours. Here we are less than 24 hours later and we just got a message from NVIDIA RMA.

    NVIDIA has shipped a replacement card that will be here via FedEx in the morning before 10:30am. We also got verification of the shipment through FedEx as well. NVIDIA RMA also supplied a return label for our failed card, and we have 15 days to return it. Now that is what we call support for a $1200 video card. Did your RMA go as well?
     
    Kwaz, ChadD, Red Falcon and 19 others like this.
  2. velusip

    velusip [H]ard|Gawd

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    Welcome to the exclusive 0.01% club!
     
  3. MMitch

    MMitch Gawd

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    Isn't 15 days a bit quick (Could be the norm in the US I don't know) ? I guess they don't want you to have the defective card in your hands for too long...
     
  4. Oldmodder

    Oldmodder Gawd

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    Thats nice, but i only say that as most companies do really bad in the RMA & customer care aspects.
    It should not really be applauded, cuz doing the right thing should be the norm.

    I really hate in traffic when i do what i am supposed to do, and people then light up and get all happy about it and applaud / thumbs up, those people should ignore me and viciously attack all the other people in traffic that don't do the right thing and so endanger a lot of people.
    I also some times stick my head out the window and tell that to people.
     
  5. Imhotep

    Imhotep Gawd

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    Did you expect to have it delayed because of the coverage >?
     
  6. Brian_B

    Brian_B 2[H]4U

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    I’d be interesting in hearing other folks experience as well to see if this is typical treatment.

    I would hope so, but you never know
     
  7. Jim Kim

    Jim Kim 2[H]4U

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    The replacement will have a big REFURBISHED PART sticker. ;)
    I keed I keed
     
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  8. J3RK

    J3RK [H]ardForum Junkie

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    :D "I have a defective card, and I definitely DO NOT have any affiliations with HardOCP."
     
    Last edited: Nov 15, 2018
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  9. Imhotep

    Imhotep Gawd

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  10. Krenum

    Krenum [H]ardForum Junkie

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    Nvidia damage control on Red Alert status. Lightning fast RMA's! Hell they probably have the fire department on speed dial.
     
  11. Stoly

    Stoly [H]ardness Supreme

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    I don't get the title. :confused::confused::confused::confused:
     
  12. notarat

    notarat [H]ard|Gawd

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    Plot twist: Replacement card detonates upon initiating firestrike bench
     
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  13. robjordan406

    robjordan406 Limp Gawd

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    Well, you have to give it to them for trying to get out in front of this situation. I bet someone up high is looking for a job now...
     
  14. mothandras

    mothandras n00b

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    So that's where all the 2080Ti's have gone.. to the RMA Warehouse.. a guarantee is only as good as the product.
     
    Doc Doc and LightsOut41 like this.
  15. J3RK

    J3RK [H]ardForum Junkie

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    Translation, "Nvidia support dudes do a good job and make [H] happy."
     
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  16. NukeDukem

    NukeDukem 2[H]4U

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    That's nice, but those of us who went with AIB cards aren't getting this treatment. I spent $43 shipping my ZOTAC back to their RMA dept; nVidia customer support told me I was SOL. Now I get to hope my replacement isn't also a faulty piece of shit.
     
    LightsOut41 likes this.
  17. Meeho

    Meeho [H]ardness Supreme

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    It will be interesting to see how the replacement differs. Have you been able to get detailed shots of the failed board, maybe even of its GPU?
     
  18. MMitch

    MMitch Gawd

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    Please let us know if you get the refurbished treatment, also valid for others, I want to know if the refurb kool-aid for a brand new card is already the norm...
     
  19. KazeoHin

    KazeoHin [H]ardness Supreme

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    Hey, someone who has no problems is great, but someone who owns up to their problems and gives their best to fix them is worth more.
     
  20. DrBorg

    DrBorg Gawd

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    Kyle, You might want to check the heatsink for C4 before you turn it on, after the Most Excellent coverage. :)
     
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  21. iamjanco

    iamjanco Limp Gawd

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    For those who might be interested, I just posted an update to the other thread. Seems the bottom fell out of their stock after hours today:

    NVIDIA on the Cause of RTX 2080 Series Card Failures

    Would love to be the fly on the turkey at that Thanksgiving dinner table listening to AMD's CEO Lisa Su and her uncle Jensen Huang of NVDA discussing the state of things.
     
    Last edited: Nov 15, 2018
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  22. Krenum

    Krenum [H]ardForum Junkie

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    Especially since their stock just tanked.
     
  23. Krenum

    Krenum [H]ardForum Junkie

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    What?! They're related?
     
  24. JStamsek

    JStamsek [H]ardForum Junkie

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    But will the replacement card be defective?!??
     
  25. iamjanco

    iamjanco Limp Gawd

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    Yup.
     
  26. Krenum

    Krenum [H]ardForum Junkie

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    So.....the money you spend on AMD or Nvidia goes into the pockets of the same family!

    *Head Explodes* So much for brand loyalty lol.
     
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  27. twonunpackmule

    twonunpackmule [H]ard|Gawd

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    Two weeks should be more than enough to place it in the same packaging they sent and slap that return label on it.
     
  28. MMitch

    MMitch Gawd

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    Depends... anyway you can't control delivery man.
     
  29. ol1bit

    ol1bit [H]ard|Gawd

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    I had to fight for my Nivida Shield Tablet back in the day, after about a month it quit charging. They didn't believe me...anyway they finally caved about about 2 weeks later. My 4 year old tablet is still working and charging just fine.
     
  30. The Mad Atheist

    The Mad Atheist Gawd

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    Do we have a betting pool on when this one will bite the dust?
     
  31. jmilcher

    jmilcher [H]ardness Supreme

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    No, a lot of us buy expensive things that don’t need to be rma’d
     
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  32. jgonz

    jgonz [H]Lite

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    I have never purchased a video card from NVIDIA directly until now. This is good to see. It gives me some comfort in knowing that they are taking care of the issue with out hassle and more importantly with speed.

    On a side note and not to be dismissed is the fact that [H]ardocp is representing us the consumer by purchasing their own cards and reporting the experience like the rest of the consumer market would. It sucks that 1 of the cards shit the bed early, but in all honesty I am glad it did just so we can actually see how it was handled from a Trusted Source!

    Good Work Kyle and Good Work NVIDIA
     
  33. Nytegard

    Nytegard 2[H]4U

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    As I've previously mentioned in other threads, I've had 3 RMAs with the 2080TI's, and all 3, I had new cards within two days of contacting customer support. They've been great in terms of handling this situation.
     
  34. jnemesh

    jnemesh [H]ard|Gawd

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    My guess is that not everyone receives this level of service...if you happen to own and run one of the most popular tech sites, however...
     
  35. SmokeRngs

    SmokeRngs [H]ard|DCer of the Month - April 2008

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    At least we now know why they've been charging sky high prices for the cards. They needed the extra money to pay for shipping on all the RMAs, especially the overnight shipping charges.
     
  36. Jim Kim

    Jim Kim 2[H]4U

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    Still higher than it was on Oct 29, 2018.
     
  37. Riccochet

    Riccochet Off Topic Award

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  38. Zarathustra[H]

    Zarathustra[H] Official Forum Curmudgeon

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    I'm glad to see this, but I'm also guessing random average customers probably can't expect this kind of treatment. :p

    We need an undercover sting :p
     
  39. FrgMstr

    FrgMstr Just Plain Mean Staff Member

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  40. FrgMstr

    FrgMstr Just Plain Mean Staff Member

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    I bought my card on a personal email, nothing HardOCP related, but certainly we are going to want to know the experience that others had...in detail. Funny what you are saying though. I have been treated a lot worse than most NVIDIA customers. Has NVIDIA put a hit out on you this year?