Wizzard
Limp Gawd
- Joined
- Sep 8, 2012
- Messages
- 269
Good morning, fine denizens of [H]ardForum.
To start off, I'm a PC guy. I help run a small company, it's just the owner and myself.
We have one larger customer with 10+ computers, joined to a 2008 server with Exchange. One headache user is stuck on a MacBook - We can't join it to the domain, but we did get it connected to the shares, and we *thought* we got Email working... He's on an up-to-date OSX, using the default Mail client.
But no. 2 times now (previously, the problem was fixed with a password reset), the user cannot connect to the Exchange server, it repeatedly prompts for password and username, and declines all input. I can't take remote control of his Mac (the TeamViewer app is *garbage* on their connection) and driving out there is becoming a massive cluster headache.
Can anybody offer recommendations, besides taking him out back and shooting him? I'm not a Mac guy, and we're not a company which offers support for Mac. But big customer, so we've got to make them happy.
My only thought is to get a copy of Outlook for Mac, because, well, I *know* Outlook. But I'm soliciting all options. Thanks in advance.
To start off, I'm a PC guy. I help run a small company, it's just the owner and myself.
We have one larger customer with 10+ computers, joined to a 2008 server with Exchange. One headache user is stuck on a MacBook - We can't join it to the domain, but we did get it connected to the shares, and we *thought* we got Email working... He's on an up-to-date OSX, using the default Mail client.
But no. 2 times now (previously, the problem was fixed with a password reset), the user cannot connect to the Exchange server, it repeatedly prompts for password and username, and declines all input. I can't take remote control of his Mac (the TeamViewer app is *garbage* on their connection) and driving out there is becoming a massive cluster headache.
Can anybody offer recommendations, besides taking him out back and shooting him? I'm not a Mac guy, and we're not a company which offers support for Mac. But big customer, so we've got to make them happy.
My only thought is to get a copy of Outlook for Mac, because, well, I *know* Outlook. But I'm soliciting all options. Thanks in advance.