My head is well above the plastic trim piece. I have the head rest pillow on it now and it is quite comfortable. Really good lumbar support, have not tried it with the pillow yet, I think it will be too much.I still hate how cheap the arms look on these things. I remember having something similar on an office chair a bunch of years ago, after a bunch of use, they never locked into positions anymore. So they would just flop around and basically became a pain in the ass.
Also, at the head rest area, is that a hard chunk of plastic? Or is the head rest pillow suppose to cover that up.
Got one, but I'll wait until I actually put my butt in it to comment. Sucker is heavy, probably pissed off ups, left it outside my door and didn't knock.