More like I've been lucky and they've been forced to improve because they are about to have to charge sales tax everywhere. I'm getting my tax free buys in while I can. I'll buy from whoever has the best price if I think I won't end up stuck with something I don't want. Newegg has never stuck me with anything I don't want. If they did I'd be mad. But if you aren't even willing to elaborate on what Newegg did (and I have no doubt someone did something legitimately shitty to you) I'm certainly not willing to be mad on your behalf. Now the OP sit-rep. That pissed me off. If you have a story about NE being douches, bring it, that's what this thread is for. I just haven't got one really. I haven't got one about Amazon, either, mind you. They are more "happy customer" oriented but buying lots of stuff from both you find they both have their moments occasionally. I also buy crap from aaawave, ncix, xoxide, and wherever else I can find a good deal. There's no denying Newegg was doing a lot of RMA fraud there for a while. But no orders ever lost, not in stock, backorder, broken or DOA items, AND I've RMAd a buncha stuff for minor reasons and they have all gone fine for me recently and for a sustained period now.