- Apr 24, 2018
I bought 2 copies of Windows 10 Home OEM from Newegg.com for $85 each on sale. This is consistent with genuine OEM pricing around $100. They emailed me two copy/pasted keys. Both failed to activate Windows so I called Microsoft. They checked the keys and said both were pirated! This is not a genuine Microsoft product!
I contacted Newegg.com and was transferred to a supervisor. They refused to replace the keys with verifiably genuine Microsoft products and refused a refund. They did offer to email me more pirated keys(they called them digital but could offer no evidence they were anything other than what Microsoft said). They refused to acknowledge that Microsoft confirmed Newegg.com’s keys were pirated, constantly trying to say things like, “I’m sorry you weren’t able to get your keys to work” or, “I can assure you that all of our keys are genuine, but they don’t always work.” Fact check; Microsoft has already confirmed these were pirated keys. As for them not always working? 49% of Newegg’s reviews for this item are 1 Star...nearly all of them saying the same thing...the keys don’t work and Microsoft says they are no good. Wish I’d noticed that before I bought...which is why I am here, actually. Don’t make the same mistake as me. I’ll be disputing the credit card charges and I’m optimistic since Microsoft has my back, but what a hassle!
By the way, I just bought a ton of hardware from Newegg that works fine. If it didn’t, I’d be in trouble because they are notorious for not RMAing bad components, but everything I bought was stuff I’d be comfortable taking straight to the manufacturers. 7 dead pixel minimum to return a monitor!? Sometimes the deals aren’t worth dealing with a company like this. Definitely not the place to buy software or easily counterfeit goods.
TLDR; Don’t buy software from Newegg.com. They sold me pirated windows keys that don’t work and refuse to replace them with genuine products or issue a refund.
Around 6:30pm EST on Nov 19th both the links for the Home and Pro versions of Windows sold and fulfilled by Newegg.com both went to "Not Available". We received a response from a Newegg Media Representative very shortly after with the following:
“Newegg is aware of a concern relating to the Microsoft Windows 10 Key. Anyone who is having problems with a Microsoft key purchased at Newegg.com can contact our customer service and get a new one right away.”
UPDATE: 7:45pm Nov 19th - the Newegg Media Representative we have been in contact with has provided us with a follow-up statement:
“For Newegg customers who are having issues with Windows 10 Home keys, Newegg will mail a physical replacement of Windows 10 Home or Pro versions.”
UPDATE: 8:05pm Nov 19th - the Newegg Media Representative we have been in contact with has provided us with another follow up statement:
We just created an email for customers. If they email us at firstname.lastname@example.org, they will get immediate customer service attention.