Looks like he got a poorly made one.
I don't understand why you're defending them. They have proven time and time again to have crappy business practices. Give your money to the companies that take care of their customers. The Heatkiller block performs better then the EK, looks better then the EK, and doesn't have EKs crap track record. The Aquacompter block is damn near as good as the HK, and still outperforms the EK. For damn near the same price.
Why roll the dice when you can just buy something quality for the same amount of dough?