Hello! At my current job, we have the need to have a single mail account, with several users accessing it at the same time. Our requirement is mainly that if person A opens an email and answers it, then person B on another PC can see that the email in question has been answered, possibly even who answered it, and can skip to the next unread email. Please note that I know very little about mails and mail servers, my thread will most likely reflect that. At the moment we use Outlook. Outlook unfortunately does not show that an email has been answered. I've been told it's due to it being run through a POP3 server. We have a mail server through another organization, one that we do not have direct access to. We have a Synology NAS on the network as well. My question is this: What is the easiest way for us to get this shared email account, where we can easily see if an email has been handled/answered or not? Preferebly who answered it too? At the moment I see a few options, but I'm open to any suggestions: 1: Outlook has the desired ability, and it's just a question of finding the settings and configuring it. 2: Our Synology NAS could be set up to run as our local mail server (I don't know if it'll interfere with our offsight one) 3: IMAP protocol? Thanks in advance.