Mackintire
2[H]4U
- Joined
- Jun 28, 2004
- Messages
- 2,985
My brain is mush today so please forgive this rambling mess of a story/advice request below.
So I jumped careers into IT 18 months ago. My current manager thinks I'm fantastic. My title is IT support/Network Engineer.
My one friend the guy that is basically mentors me has been getting slammed with work for the past year has finally had enough and submitted his two week notice. This guy has more IT related head knowledge than anyone I've every run into. He's currently a Sr. Systems Engineer in the R&D depart.
Now the fun part... I work in IT support, we fall under business operations and in effect finance. So its me --> Senior IT Manager --> VP of Finance. The IT support department gets little visibility, small pay raises and we have few opportunities for advancement.
The systems engineer, my bud who leaving, is under Operations Support which is tied to the R&D department so the hierarchy for him is: Systems Engineer--> Director of Software R&D ---> COO.
Now the director of Software R&D and COO (both good guys) but are known to micromanage at times and on occasion make decisions that take a direction regardless of employee input advising otherwise.
The problem and opportunity is the R&D depart have huge budgets and opportunities for advancement, but a much higher probability of getting micromanaged or being taken advantage of.
So my bud/mentor the systems engineer has been told that his last day will be friday. His massive server farm/NAS/SAN/switch and firewall collection is being dumped onto me.
I can not say no at this point. I don't really have a choice for the interm.
I'm also being setup at the primary point of contact for our support vender(s) and the piles of paperwork that goes along with it. I've done this before and that doesn't worry me but in combination with everything else... It adds up to a large block of time.
I talked briefly with the director of Software R&D that I might be interested in taking on some of his responsibilities permanently.
Backlog....
I've made my current supervisor very happy, his vacation this past year was the first in 6 years that he didn't have to come into the office or log in daily.
I'm thinking that my supervisor could hire a PT guy or split his time with some of the other departments to perform the more mindless tasks and I could take over managing the dev environment 50% of my time. So 20 hours a week working for support and 20 hours supporting the dev environment.
The problem is what should I be asking for in compensation ? I make $60k with crappy benefits and a uber high deductible.
I was thinking that I ask for the following:
Currently I support 200 employees 38 servers, various NAS units, 2 SANs, AD, PBX and all the usual stuff. I also am in the middle of deploying a new FTA.
Taking on the dev environment would add another 40+ servers around 300-350VMs 6PB of storage 10 managed switches and a couple of ASA5520s. But that is just the hardware side.
There's a whole product support liaison side associated with this that could become quite significant.
There's also a company move coming up that will include 40 KVA UPS install and having the entire environment torn down and reassembled.
The monitoring for the environment is minimal. The VM management is in V-Sphere.
The point is, at the moment I get to do lots of stuff but am really not the guy responsible,my manager is.
If I become the new Systems Engineer I'll own this. The responsibility for the environment is mine alone.
Any advice comments, experiences you can share?
So I jumped careers into IT 18 months ago. My current manager thinks I'm fantastic. My title is IT support/Network Engineer.
My one friend the guy that is basically mentors me has been getting slammed with work for the past year has finally had enough and submitted his two week notice. This guy has more IT related head knowledge than anyone I've every run into. He's currently a Sr. Systems Engineer in the R&D depart.
Now the fun part... I work in IT support, we fall under business operations and in effect finance. So its me --> Senior IT Manager --> VP of Finance. The IT support department gets little visibility, small pay raises and we have few opportunities for advancement.
The systems engineer, my bud who leaving, is under Operations Support which is tied to the R&D department so the hierarchy for him is: Systems Engineer--> Director of Software R&D ---> COO.
Now the director of Software R&D and COO (both good guys) but are known to micromanage at times and on occasion make decisions that take a direction regardless of employee input advising otherwise.
The problem and opportunity is the R&D depart have huge budgets and opportunities for advancement, but a much higher probability of getting micromanaged or being taken advantage of.
So my bud/mentor the systems engineer has been told that his last day will be friday. His massive server farm/NAS/SAN/switch and firewall collection is being dumped onto me.
I can not say no at this point. I don't really have a choice for the interm.
I'm also being setup at the primary point of contact for our support vender(s) and the piles of paperwork that goes along with it. I've done this before and that doesn't worry me but in combination with everything else... It adds up to a large block of time.
I talked briefly with the director of Software R&D that I might be interested in taking on some of his responsibilities permanently.
Backlog....
I've made my current supervisor very happy, his vacation this past year was the first in 6 years that he didn't have to come into the office or log in daily.
I'm thinking that my supervisor could hire a PT guy or split his time with some of the other departments to perform the more mindless tasks and I could take over managing the dev environment 50% of my time. So 20 hours a week working for support and 20 hours supporting the dev environment.
The problem is what should I be asking for in compensation ? I make $60k with crappy benefits and a uber high deductible.
I was thinking that I ask for the following:
- $6-10K more???
- My current manager stays my manager. (no way in hell do I want to bail on him, he's treated me well)
- I accept ownership of the dev environment and its support.
- I suggest that I am willing to take ownership of the vender support end but it may take some time before I am able to take full solo ownership for the product support end. I will take full solo ownership immediately for the items in the dev enviroment and will work with someone else until I am up to speed and can manage the product operations end.
Currently I support 200 employees 38 servers, various NAS units, 2 SANs, AD, PBX and all the usual stuff. I also am in the middle of deploying a new FTA.
Taking on the dev environment would add another 40+ servers around 300-350VMs 6PB of storage 10 managed switches and a couple of ASA5520s. But that is just the hardware side.
There's a whole product support liaison side associated with this that could become quite significant.
There's also a company move coming up that will include 40 KVA UPS install and having the entire environment torn down and reassembled.
The monitoring for the environment is minimal. The VM management is in V-Sphere.
The point is, at the moment I get to do lots of stuff but am really not the guy responsible,my manager is.
If I become the new Systems Engineer I'll own this. The responsibility for the environment is mine alone.
Any advice comments, experiences you can share?