NCASE M1: a crowdfunded Mini-ITX case (updates in first post)

Necere

2[H]4U
Joined
Jan 3, 2003
Messages
2,743
While on that topic and living in Canada (Québec) what is the total amount I should expect this case to cost me?

$185 USD now translate to $230 CAD but what else? I just want to know and avoid a hidden fee I wasn't expecting.
In practice, if you check the google docs spreadsheet, the dozen or so Canadians that have added their case to the V5 buyers list have mostly paid nothing, while a couple had to pay around $40 CAD. Those were only in Toronto though, so maybe it varies from province to province. That's on top of shipping, of course (which our website tells you when you put in your address).
 

rasesh

Weaksauce
Joined
Nov 20, 2015
Messages
66
No more than CAD 11.50 according to CA Custom Calculator
In practice, if you check the google docs spreadsheet, the dozen or so Canadians that have added their case to the V5 buyers list have mostly paid nothing, while a couple had to pay around $40 CAD. Those were only in Toronto though, so maybe it varies from province to province. That's on top of shipping, of course (which our website tells you when you put in your address).
Unless:

Ncase initial promise: "If the situation is such, and we can’t get you the refund from Candian Customs, we will refund you."

Another Ncase promise: "Don't hold up your build, either you will get a refund from us or from Customs."

Ncase after promise: "Therefore, we must conclude the customs fee you were charged are an error on the part of Canadian customs.
As suggested on the forum, your best course of action at this point is to submit an adjustment request to the Canada Border Services Agency..."

If you get stuck in my situation Ncase will basically just turn away or at-least so it seems very likely so far.
I filled that form and it's a negative.

In which case expect to pay ~$100 on top of the case.
 
Last edited:

harsaphes

Supreme [H]ardness
Joined
Aug 29, 2005
Messages
4,687
rasesh not taking sides here but the above shipping labels clearly show the unit is not from China and that the currency is correct. So if you agree that that is the case and it is the fault of the Canadians why are Ncase guys responsible?
 

harsaphes

Supreme [H]ardness
Joined
Aug 29, 2005
Messages
4,687
rasesh not taking sides here but the above shipping labels clearly show the unit is not from China and that the currency is correct. So if you agree that that is the case and it is the fault of the Canadians why are Ncase guys responsible?
I can't see your case here.
 

rasesh

Weaksauce
Joined
Nov 20, 2015
Messages
66
I can't see your case here.
Why am I responsible then?
You know harsaphes, for this sole reason I didn't even open the box yet, just incase something like this were to come up.

I even told Ncase that we can follow what CBSA says & I'll send it to CBSA out of my own pocket but then CBSA will send it back to Taiwan as that is their rule but Ncase will be charged for it.
I obviously would want my Case money back & the import fee.

When I mentioned this to Dan he very quickly replied saying ""If the situation is such, and we can’t get you the refund from Candian Customs, we will refund you.".


Just for 1 minute harsaphes put your self in my shoes & read the following:

I was very professional for the time that I was asked to give in which they didn't do anything. Not my fault. The time was set by Dan himself.
I had to pay for the delivery because if I didn't and sent it back to CBSA & CBSA still said it was not their mistake (which they did) then I would've had to pay another shipping fee for me to get that package back or pay for it to go back to Taiwan.

You have to understand my situation here.
I have been trying to resolve this for a long time, it's not something that just popped up and I asked for a refund right away.
I gave time, I gave proof, I gave responses, I did everything in my power to help Ncase.
Although it's not my responsibility when Ncase says "end of the week" and then doesn't deliver.

On top of that the promises didn't get lived up to at all.
Put yourself in my shoes for a minute. As a customer & not as a business owner.
I don't make money off of this I'm paying for it. Then when asked to pay $100 more for something you didn't buy you can understand how that feels.

Just go back and check my wording and professionalism throughout all this till the last couple days in which promises were broken:
Ncase initial promise: "If the situation is such, and we can’t get you the refund from Candian Customs, we will refund you."
Another Ncase promise: "Don't hold up your build, either you will get a refund from us or from Customs."

At that point you must understand how that feels.

Just for 1minute, give it some thought.
A sincere request.

Thanks.
 
Last edited:

harsaphes

Supreme [H]ardness
Joined
Aug 29, 2005
Messages
4,687
I can put myself in your shoes but it is not the fault of Ncase. They shipped out your case like they do others..I have two..and everything was done in accordance with the laws. Once the item arrived a mistake was made on that end. The fault lies with the Canadians. ...it's pretty straight forward. You can't accuse someone of lying to you especially when they are trying to help you.
 

KMPKT

n00b
Joined
Apr 16, 2017
Messages
27
Looking at that calculator, I can't figure out any reasonable way for Canada Post or CBSA to have arrived at such a high number. Even on a 500-600 dollar purchase the supposed fees and taxation should have been a fraction of what you paid. Right now the Yuan equals 4.6 TWD. 4.6x 11.50 is a far cry from 101 CAD.
 

rasesh

Weaksauce
Joined
Nov 20, 2015
Messages
66
I can put myself in your shoes but it is not the fault of Ncase. They shipped out your case like they do others..I have two..and everything was done in accordance with the laws. Once the item arrived a mistake was made on that end. The fault lies with the Canadians. ...it's pretty straight forward. You can't accuse someone of lying to you especially when they are trying to help you.
At this point, doesn't even matter who's fault it is unless it was mine which obviously it's not because I just received the box asking $101.07.
Anyways, Ncase says Customs and customs closed on me saying Ncase, so basically I'm left to just .... yeah.
I never accused anyone of lying. I said promises were broken.

Either way, we should seriously stop arguing my friend.
Trying to make everything right here is the goal.

Thanks for the input though!

Looking at that calculator, I can't figure out any reasonable way for Canada Post or CBSA to have arrived at such a high number. Even on a 500-600 dollar purchase the supposed fees and taxation should have been a fraction of what you paid. Someone fucked up hard on the calculations.
Maybe they don't use that calculator?
No idea, either way let's just try & make this better.
Hopefully Ncase still co-operates with me.
Im just trying to make it work so both parties can be happy.

Thanks for the input KMPKT!

--
Hopefully ya'll can support Ncase & myself aswell as it's not my fault either & customs has closed the door.
Hopefully together we can close this case with both parties being a little happier?

Thanks.
 

eyeball

n00b
Joined
Oct 6, 2017
Messages
11
If you get a flat tire on your way to pick up a package at the post office will you ask the seller to pay for that too?
 

KMPKT

n00b
Joined
Apr 16, 2017
Messages
27
My two cents..

It seems to me that a fair way to settle this dispute would be to use the calculators provided to determine an agreed upon "fair" customs and brokerage charge based on the true value of the case. Subtract that amount from the 101 CAD to get the amount that has obviously been overcharged in error by either Canadian Border Services Agency or Canada post. Split that amount between you which would be a refund of somewhere in the neighbourhood of 30-40 CAD from NCASE. In this situation you've split the liability which ultimately belongs to a massive lumbering bureaucracy that stopped giving a shit the second they received the customs payment.

So 185 USD is 230 CAD. Putting 230 CAD into the calculator gives 11.50 CAD. Apparently Canada Post charges a 9.00 CAD brokerage fee bringing the appropriate total to 20.50. Subtracting that from the 101 CAD basically gives 80 bucks. Refund of 40 CAD sound fair?

This way NCases isn't paying you to take their case out of their cost of the case, and you're not getting ripped off by the powers that be for the full amount. Not a perfect solution by any means, but in this case no one has to be the bad guy and no one has to get publicly slandered.
 

rasesh

Weaksauce
Joined
Nov 20, 2015
Messages
66
My two cents..

It seems to me that a fair way to settle this dispute would be to use the calculators provided to determine an agreed upon "fair" customs and brokerage charge based on the true value of the case. Subtract that amount from the 101 CAD to get the amount that has obviously been overcharged in error by either Canadian Border Services Agency or Canada post. Split that amount between you which would be a refund of somewhere in the neighbourhood of 30-40 CAD from NCASE. In this situation you've split the liability which ultimately belongs to a massive lumbering bureaucracy that stopped giving a shit the second they received the customs payment.

So 185 USD is 230 CAD. Putting 230 CAD into the calculator gives 11.50 CAD. Apparently Canada Post charges a 9.00 CAD brokerage fee bringing the appropriate total to 20.50. Subtracting that from the 101 CAD basically gives 80 bucks. Refund of 40 CAD sound fair?

This way NCases isn't paying you to take their case out of their cost of the case, and you're not getting ripped off by the powers that be for the full amount. Not a perfect solution by any means, but in this case no one has to be the bad guy and no one has to get publicly slandered.
That is something I would be okay with & hopefully Ncase can also agree.
I'm losing a bit on my end aswell but it's a good compromise.
Only thing is they don't take $230 as their value, they only take 2960 TWD as the value which is $123 and for that according to my local Canada Post the import charge is nothing.
You can even ask, I have already. Canada Post told me that if it were 2960TWD than the import charge on me is nothing.
In that case it would just be the $101.07 / 2 = $50 both ways.

I dont mind losing the $50 if Ncase can work with me & hopefully they do.

Thanks KMPKT.
 

KMPKT

n00b
Joined
Apr 16, 2017
Messages
27
Only thing is they don't take $230 as their value, they only take 2960 TWD as the value which is $123 and for that according to my local Canada Post the import charge is nothing.
You can even ask, I have already. Canada Post told me that if it were 2960TWD than the import charge on me is nothing.
Most likely the 123 CAD valuation the value is the replacement cost to NCases, not the retail price. They most likely (ironically) put that value down intentionally to minimize your customs charges while still reflecting the insurance coverage they would need should something happen to the case in transit. I know when I order products from HDPlex and they come via Hong Kong this is the practice that is used.
 
Last edited:

rasesh

Weaksauce
Joined
Nov 20, 2015
Messages
66
Most likely the 123 CAD valuation the value is the replacement cost to NCases, not the retail price. They most likely (ironically) put that value down intentionally to minimize your customs charges while still reflecting the insurance coverage they would need should something happen to the case in transit. I know when I order products from HDPlex and they come via Hong Kong this is the practice that is used.
Makes sense, either way though my import charge will be 0 for this item if it were at the correct price.
Some provinces get charged $40 in Canada & other's 0. Mine is 0.
 

Vittra

Gawd
Joined
Jul 9, 2005
Messages
899
Wondering why you didn't go with Asus Z370-i strix?
Personal preference or a specific reason?
The Asrock board has HDMI 4K @ 60hz via the HDMI port (requires 3rd party chip), Thunderbolt 3, and PCI-E bifurcation.

By comparison the ROG Strix has 2x M.2.

Keep in mind that "ROG Strix" aren't true ROG boards - it's a new mid-range lineup by Asus. The "Maximus" line remains the true ROG series.
 

rasesh

Weaksauce
Joined
Nov 20, 2015
Messages
66
The Asrock board has HDMI 4K @ 60hz via the HDMI port (requires 3rd party chip), Thunderbolt 3, and PCI-E bifurcation.

By comparison the ROG Strix has 2x M.2.

Keep in mind that "ROG Strix" aren't true ROG boards - it's a new mid-range lineup by Asus. The "Maximus" line remains the true ROG series.
I wasn't aware of that actually.
In terms of reliability & constant updates is Asrock any good? Atleast compared to Asus? Mostly thinking about the z170 mini-itx boards. So, z170i, z170n, z170 fatal1ty.
Asus has always had a very high success rate with reliability although I don't know too much about gigabyte, msi, and asrock mobo's.
Thanks.
 
Last edited:

MB_

n00b
Joined
Jun 9, 2016
Messages
9
After many, many months of my M1 sitting on a shelf taunting me I was finally able to transfer my components into it. No build log and anything because that's been beaten to death at this point and there really isn't anything standout about my parts list to warrant another one.

Just wanted to give a shoutout for an incredible case. I was worried the build would be difficult because of how tiny the case is, but it ended up being the most pleasant build I've ever done. Kudos for that.
 

rfarmer

[H]ard|Gawd
Joined
May 9, 2014
Messages
1,160
After many, many months of my M1 sitting on a shelf taunting me I was finally able to transfer my components into it. No build log and anything because that's been beaten to death at this point and there really isn't anything standout about my parts list to warrant another one.

Just wanted to give a shoutout for an incredible case. I was worried the build would be difficult because of how tiny the case is, but it ended up being the most pleasant build I've ever done. Kudos for that.
Well build logs may have been done to death but we still like to see pictures, even if yours doesn't incorporate any new designs.
 

rasesh

Weaksauce
Joined
Nov 20, 2015
Messages
66
My two cents..

It seems to me that a fair way to settle this dispute would be to use the calculators provided to determine an agreed upon "fair" customs and brokerage charge based on the true value of the case. Subtract that amount from the 101 CAD to get the amount that has obviously been overcharged in error by either Canadian Border Services Agency or Canada post. Split that amount between you which would be a refund of somewhere in the neighbourhood of 30-40 CAD from NCASE. In this situation you've split the liability which ultimately belongs to a massive lumbering bureaucracy that stopped giving a shit the second they received the customs payment.

So 185 USD is 230 CAD. Putting 230 CAD into the calculator gives 11.50 CAD. Apparently Canada Post charges a 9.00 CAD brokerage fee bringing the appropriate total to 20.50. Subtracting that from the 101 CAD basically gives 80 bucks. Refund of 40 CAD sound fair?

This way NCases isn't paying you to take their case out of their cost of the case, and you're not getting ripped off by the powers that be for the full amount. Not a perfect solution by any means, but in this case no one has to be the bad guy and no one has to get publicly slandered.
They said they won't pay me a single penny & I have to pay for it all.
 

Putz

I have a custom title
Joined
Jul 8, 2002
Messages
5,298
They said they won't pay me a single penny & I have to pay for it all.
nor should they, welcome to Canada. ncase has no fault in this, its our Crappy Canadian duty system at fault. I had to pay nothing for mine in Ontario.

the only way to ensure going forward you don't get hit with ridiculous brokerage fees is to have ask the seller to mark it RMA and insured value only (this is not an invoice), or if they are willing mark the value for much less or the package as a gift. otherwise they base brokerage fees on the full retail on the invoice, PNY messed this up every time I had an RMA and had to pay brokerage on warranty returns all the time and learned the hard way( and stopped buying PNY since all their cards died on me) . of course thats probably against the rules but either way our brokerage system is retarded and needs fixed

I had to pay 90$ on a 120$ Access Point years ago, 160$ brokerage on a 120$ waterpump, both times were in error on their part but good luck getting them to do anything about that.
 
Last edited:

darxider

Weaksauce
Joined
Nov 17, 2013
Messages
91
is it at all possible to buy the power switch and the wires that connect it to the motherboard? today i was plugging my headphone/microphone into the front audio/microphone jack of my M1 and as i was pushing the connectors in, my computer shut down! my guess is that the power switch is faulty.
 
Joined
Nov 21, 2015
Messages
589
What's this sticker on the rear vent? Just cosmetic?

How does the SF600 go powering all those cards?
The SF600 powers the cards quite comfortably. It's not even that loud or hot. I have the side bracket fans at 2000 RPM feeding it fresh air. I run the cards at 70%, so total power draw = 105W + 105W + 105W + 175W = 490W + CPU at idle/web browsing = ~15W + rest of system = ~10W. If doing anything CPU-intensive, I turn off a card.

I should note that I have a massive air purifier next to my desk, so I can't hear anything from the computer... I would honestly not do this otherwise as I am runnnig the 1070s fans at 70% and the 1080 Ti fans at 80% + the SF600's noise at 500W draw + 4 Gentle Typhoons @ 2000 RPM. Without the air purifier's white noise, which is quite soothing albeit loud, this system is like a small server rack. I have Demciflex filters on all intakes and all external graphics cards' fans, so I'm managing dust quite well.
 
Top