Seems like people will post about a bad RMA experience more often than posting about a good one, so here is my positive RMA experience with EVGA: My dad had a EVGA GTX 550 Ti Superclocked 1 GB in his home machine. He had some cold boot issues the last month or so. I told him that card had a lifetime warranty and I put in another [spare] GTX 550 Ti temporarily. I RMA'd the card to EVGA, the approval took maybe 2 days? Within 2 days of them getting the card they emailed and said they were shipping out a GTX 950 SSC Gaming ACX 2.0 2 GB card. Just got it back the other day, working great! Not a bad little upgrade for him either.