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Guys just want to give all of you all a heads up with NZXT, when it comes to power supplies. Their best available power supply, the Hale90 1000W gold power rating was the one I bought. I wanted it to match my white Phantom Case. I ask here in the forums and overall everyone said it should be a great power supply.
One month of being used everyday. it died. Thankfully I dont think it went out without killing anything else in my PC. Reason I say this, I dont smell anything that got toasted. The symptom that the power supply gives, it just clicks when you power it on. I dont have another power supply to do testing.
I want to let you know how my experience has been so far with NZXT;
Saturday night: at 12:01 am eastern time the power supply dies.
Sunday around 12 pm eastern time I send an email with my problem, and a copy of the receipt from Amazon. I also ask for them to call me if they want me to troubleshoot the problem .
Monday: 6 pm eastern time no call, no email no word from them. So I call them up, and talk to their tech support. I asked him to read my email first and we go from there. After reading he asked he will need to talk to the advance tech support specialist. After waiting for a couple of minutes he comes back and ask, does the clicking come from the motherboard or power supply. I responded it comes from the power supply. Puts me on hold again, he comes back, they believe the power supply went out. I said thats what I believe also. I need a replacement asap.
He puts me on hold again. He comes back and tells me the following;
I am sorry to say we have no Hale90 1000W power supply available. They have been selling like hot cakes. I said ok when will you get more, he responds I dont know. Ok what you going to do for me, He is will a 800W unit work? Im like, no it powers 2 480's and a I7 950 at 4.2. He responds, with well you will have to wait till they get some more.
Now I got very irritated, and said NO, you find a loaner or Ill send this POS back to you and refund my money. I am not going to be waiting till you re-stock your inventory. I then said who with common sense will sell everything and no keep any spares incase problem arises. He then responds, their power supplies are great and I am the first person to report a problem. I said well I was one of the first persons that ordered your power supply.
I finally said, Im going to give 1 star ratings on your customer service and on your power supply products and have your supervisor call me back. He said ok.
15 minutes later his supervisor calls me and tells me not worry, he will loan me another power supply while they get a new shipment. I said ok, but they first need to get the a credit card authorization form for 220.00 for them to send me a loaner. I said fine just get me a power supply before the weekend. I dont want to go anther weekend without a computer. He said not to worry and he will send me the form later tonight.
Tuesday: No form came in, and I said I am sure it's on their top priority for this morning. Its 5 pm eastern time, no form yet and I call them up and talk to the supervisor. He says he is working on the procedure and should get the form today. I said ok I need something to happen, I have over 2.5k worth of equipment as a paper weight. He apologizes and will get this form ASAP.
At 7:15 pm Eastern time I finally receive this form with the comment they wont ship the loaner out today. I still send the form back to them with my credit card info. I fax it to them and attached the document as a scan back to them.
Wednesday: I get an email from their service department about another issue I had with them about my phantom case. They did an awesome job in that one. I reply back to that email and say you did an awesome job with that situation, but your doing a horrible one with this one. This happen about 12 pm Eastern time
I get another email around 1 pm, from their service department saying that they never received the fax. I reply back to him upset now, WTF you talking about I have fax it and also attached it to the email you send me with the form back to you. I still re-print the form, re-fax and re-attach it and e-mail it back to them. About 2 hours later I get an email from them that my loaner unit has shipped and to make sure to send their power supply back to them. I reply back to them, thank you and I will make sure to ship it back.
Now remember all of this time I told them I wanted this before the weekend and was faxing all their requirement rights away in order to accomplish this goal.
today Friday: Check the tracking information they send me, the unit is in Atlanta, but on hold because it's not schedule for delivery till Monday. Im like WTF is up with this crap, why didn't they use 2 day shipping? WTF is NZXT thinking. I dont know, I buy premium parts to avoid dealings like this. I maybe went wrong with buying a NZXT power supply and should have bought a Corsair, which thats what they are sending me as a loaner.
Am I being unreasonable? Please let me know if this is the norm on things? I reply back to the email they send with the tracking info and said Hey Great customer service, thanks for leaving your customer stranded without a power supply for another weekend. Way to go!
So just wanted you all to know how my experience with NZXT has been. Last thing I hate about their service, you dont know who is working with you. Its always regards Service department. So when you call, you just say service but I think thats why issues arise because one guy read the email and for the fax and forgot to give it out to the other people. You cant complaint on anybody because it's always service on their emails. No one will ever post their name on the emails.
So here I am stuck without a computer for another weekend, Thank you NZXT.
One month of being used everyday. it died. Thankfully I dont think it went out without killing anything else in my PC. Reason I say this, I dont smell anything that got toasted. The symptom that the power supply gives, it just clicks when you power it on. I dont have another power supply to do testing.
I want to let you know how my experience has been so far with NZXT;
Saturday night: at 12:01 am eastern time the power supply dies.
Sunday around 12 pm eastern time I send an email with my problem, and a copy of the receipt from Amazon. I also ask for them to call me if they want me to troubleshoot the problem .
Monday: 6 pm eastern time no call, no email no word from them. So I call them up, and talk to their tech support. I asked him to read my email first and we go from there. After reading he asked he will need to talk to the advance tech support specialist. After waiting for a couple of minutes he comes back and ask, does the clicking come from the motherboard or power supply. I responded it comes from the power supply. Puts me on hold again, he comes back, they believe the power supply went out. I said thats what I believe also. I need a replacement asap.
He puts me on hold again. He comes back and tells me the following;
I am sorry to say we have no Hale90 1000W power supply available. They have been selling like hot cakes. I said ok when will you get more, he responds I dont know. Ok what you going to do for me, He is will a 800W unit work? Im like, no it powers 2 480's and a I7 950 at 4.2. He responds, with well you will have to wait till they get some more.
Now I got very irritated, and said NO, you find a loaner or Ill send this POS back to you and refund my money. I am not going to be waiting till you re-stock your inventory. I then said who with common sense will sell everything and no keep any spares incase problem arises. He then responds, their power supplies are great and I am the first person to report a problem. I said well I was one of the first persons that ordered your power supply.
I finally said, Im going to give 1 star ratings on your customer service and on your power supply products and have your supervisor call me back. He said ok.
15 minutes later his supervisor calls me and tells me not worry, he will loan me another power supply while they get a new shipment. I said ok, but they first need to get the a credit card authorization form for 220.00 for them to send me a loaner. I said fine just get me a power supply before the weekend. I dont want to go anther weekend without a computer. He said not to worry and he will send me the form later tonight.
Tuesday: No form came in, and I said I am sure it's on their top priority for this morning. Its 5 pm eastern time, no form yet and I call them up and talk to the supervisor. He says he is working on the procedure and should get the form today. I said ok I need something to happen, I have over 2.5k worth of equipment as a paper weight. He apologizes and will get this form ASAP.
At 7:15 pm Eastern time I finally receive this form with the comment they wont ship the loaner out today. I still send the form back to them with my credit card info. I fax it to them and attached the document as a scan back to them.
Wednesday: I get an email from their service department about another issue I had with them about my phantom case. They did an awesome job in that one. I reply back to that email and say you did an awesome job with that situation, but your doing a horrible one with this one. This happen about 12 pm Eastern time
I get another email around 1 pm, from their service department saying that they never received the fax. I reply back to him upset now, WTF you talking about I have fax it and also attached it to the email you send me with the form back to you. I still re-print the form, re-fax and re-attach it and e-mail it back to them. About 2 hours later I get an email from them that my loaner unit has shipped and to make sure to send their power supply back to them. I reply back to them, thank you and I will make sure to ship it back.
Now remember all of this time I told them I wanted this before the weekend and was faxing all their requirement rights away in order to accomplish this goal.
today Friday: Check the tracking information they send me, the unit is in Atlanta, but on hold because it's not schedule for delivery till Monday. Im like WTF is up with this crap, why didn't they use 2 day shipping? WTF is NZXT thinking. I dont know, I buy premium parts to avoid dealings like this. I maybe went wrong with buying a NZXT power supply and should have bought a Corsair, which thats what they are sending me as a loaner.
Am I being unreasonable? Please let me know if this is the norm on things? I reply back to the email they send with the tracking info and said Hey Great customer service, thanks for leaving your customer stranded without a power supply for another weekend. Way to go!
So just wanted you all to know how my experience with NZXT has been. Last thing I hate about their service, you dont know who is working with you. Its always regards Service department. So when you call, you just say service but I think thats why issues arise because one guy read the email and for the fax and forgot to give it out to the other people. You cant complaint on anybody because it's always service on their emails. No one will ever post their name on the emails.
So here I am stuck without a computer for another weekend, Thank you NZXT.
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