DraginDime
[H]ard|Gawd
- Joined
- Jan 12, 2012
- Messages
- 1,464
Tuesday I got this fancy new MSI X99A Godlike Gaming motherboard. Hooked up the essentials and it posts fine, but the RGB Mystic lighting is DOA. I thought maybe the software needed to be installed for it to work, so I went ahead and installed it in my case since everything else checked out fine. Nope still no lights. Everything else seems to be working fine.
It is just a cosmetic feature really, but for $550 I expect everything to be in working order.
I have a ticket opened with MSI support about the issue currently, but I'm pretty sure there isn't going to be a fix. I've been on the MSI forums troubleshooting the problem and so far nothing. I think the hardware that controls the LEDs is just dead.
So comes the question, do I return it to NewEgg for a replacement, or work through with the RMA? I've heard good things about RMA's with MSI, but since this board is brand new, I really feel that I wouldn't be happy with anything less than a brand new board (I know I'm probably answering my own question there). I feel like you are always taking a chance with an RMA, and usually you get back used/repaired replacements.
TL: DR
Got a new MSI board (3 days old as of this post)
has a defect with the RGB lighting
Can return to Newegg, or RMA with MSI
what route would you take?
It is just a cosmetic feature really, but for $550 I expect everything to be in working order.
I have a ticket opened with MSI support about the issue currently, but I'm pretty sure there isn't going to be a fix. I've been on the MSI forums troubleshooting the problem and so far nothing. I think the hardware that controls the LEDs is just dead.
So comes the question, do I return it to NewEgg for a replacement, or work through with the RMA? I've heard good things about RMA's with MSI, but since this board is brand new, I really feel that I wouldn't be happy with anything less than a brand new board (I know I'm probably answering my own question there). I feel like you are always taking a chance with an RMA, and usually you get back used/repaired replacements.
TL: DR
Got a new MSI board (3 days old as of this post)
has a defect with the RGB lighting
Can return to Newegg, or RMA with MSI
what route would you take?