Just wanted to drop this here for anyone that might search in the future.
Bought a motherboard from F/S/T here. This board to be exact http://www.newegg.com/Product/Product.aspx?Item=N82E16813130233&Tpk=785gm-e65
It arrived in working order but failed a bios flash. It was working when I got it so I contacted the seller not to get my money back but to get help with RMA. While he investigated the proof of purchase I checked out their RMA process. MSI doesn't need a receipt, they go by the S/N of the item which contains a date code. Mine was 0907 which was July 2009. The board has a 1 year warranty so I was just *barely* in warranty. Started the RMA process online which was painless. Got an email the next day with my RMA number and directions.
Sent the board to MSI to a california address. They sent an email as soon as they got it. About 3 days later I got another email with a tracking number. Now this board was just a bad bios flash so I expected them to simply reflash the board and return it. The board I got back was immediately obviously not my board. It had a date code of 1003 which would be March 2010. Not only that but it was a BRAND NEW BOARD in full retail packaging with all accessories and stickers in place.
So from start to finish was about 2 weeks and most of that was shipping time due to the fact that I'm in FL and they are in CA. I sent a busted used board and got a brand new board back. At no time did this require any phone calls or hassle. Just a quick online RMA form and a few emails.
Everyone always comes on to bitch when things go wrong so I wanted to make sure to give props to MSI for taking care of this customer. It has already influenced my buying decisions. Recently decided I wanted a 12 inch netbook. Had narrowed it down to 3 models. One of them was an MSI.
I'm typing this on it.
Bought a motherboard from F/S/T here. This board to be exact http://www.newegg.com/Product/Product.aspx?Item=N82E16813130233&Tpk=785gm-e65
It arrived in working order but failed a bios flash. It was working when I got it so I contacted the seller not to get my money back but to get help with RMA. While he investigated the proof of purchase I checked out their RMA process. MSI doesn't need a receipt, they go by the S/N of the item which contains a date code. Mine was 0907 which was July 2009. The board has a 1 year warranty so I was just *barely* in warranty. Started the RMA process online which was painless. Got an email the next day with my RMA number and directions.
Sent the board to MSI to a california address. They sent an email as soon as they got it. About 3 days later I got another email with a tracking number. Now this board was just a bad bios flash so I expected them to simply reflash the board and return it. The board I got back was immediately obviously not my board. It had a date code of 1003 which would be March 2010. Not only that but it was a BRAND NEW BOARD in full retail packaging with all accessories and stickers in place.
So from start to finish was about 2 weeks and most of that was shipping time due to the fact that I'm in FL and they are in CA. I sent a busted used board and got a brand new board back. At no time did this require any phone calls or hassle. Just a quick online RMA form and a few emails.
Everyone always comes on to bitch when things go wrong so I wanted to make sure to give props to MSI for taking care of this customer. It has already influenced my buying decisions. Recently decided I wanted a 12 inch netbook. Had narrowed it down to 3 models. One of them was an MSI.
I'm typing this on it.