From: US_DELL_Notify (US_DELL_Notify@Dell.com)
Date: 2007/12/18 18:54:09
To: ME = Hybrid_CL9
Thank you for your response. Your request has been documented. If you have any further inquiries, please contact us either by email at email@example.com or by calling 1-877-868-3355.
Dell Inc. Notification Team
Original Message Follows:
Customer #: ******
Order #: *******
Purchase ID: *********
Product: MSI GeForce 8800GT PCIE 512MB OC
I looked at the order status on my cancelled MSI GT (for shits and giggles) and found something that didn't make me giggle at all. In the status, it said "changed." When I talked to Dell, I told them to cancel, but the order didn't say "cancelled." Should I be worried about this? Is anyone else getting this?
and just now i check on the dell page, MY ORDER GOT CANCELED!!!! WTF!!!!
my friend bought this and called them yesterday to consent. and he just checked the dell page, his order got canceled too!!!
12/19/2007 10:17:07PM Kevin: "Hi"
12/19/2007 10:17:22PM Kevin: "my order got canceled"
12/19/2007 10:17:48PM Kevin: "even I sent my consent to keep my order last night, and dell replied me with a confirmation email of my consent"
12/19/2007 10:18:26PM Agent : "I apologize for any inconvenience or frustration this matter caused to you."
12/19/2007 10:22:38PM Agent : "Kevin, as per the order details I do see that the order for "GEFORCE 8800GT PCIE 512MB-DUAL DVI TVOUT OVERCLOCK" has been cancelled. As this item is no more manufactured by the manufacture. The reason why the order was getting delayed was because manufacture have stopped the manufacturing this particular item.
12/19/2007 10:22:46PM Kevin: "can you put the order back on its original status?"
12/19/2007 10:23:14PM Agent : "Kevin, I do apologize for it as this order is cancelled. You will be refunded with the cancelled order in original mode of payment."
12/19/2007 10:23:34PM Kevin: "may i ask when did dell receive this info that MSI stopped manufacturing this product?"
12/19/2007 10:23:36PM Agent : "You need to place a new order with a different manufacture."
12/19/2007 10:24:43PM Agent : "As per our information available, this item is no more manufactured by the manufacture."
12/19/2007 10:25:14PM Kevin: "how many cards did dell receive/shipped out to customers?"
12/19/2007 10:25:45PM Agent ): "As per our knowledge only 3600 units were in stock and shipped."
12/19/2007 10:26:08PM Kevin: "and do you know how many orders were there?"
12/19/2007 10:26:24PM Agent : "No, we do not have that information."
12/19/2007 10:26:29PM Agent : "If you want I can provide you with an alternate to this."
12/19/2007 10:26:30PM Kevin: "and how does Dell decide which customer should receive the item"
12/19/2007 10:26:55PM Kevin: "what do you mean an alternate?"
12/19/2007 10:27:45PM Agent : "Kevin, the alternate for GEFORCE 8800GT PCIE 512MB is Dell Part# is A1324026 and the price of the item is $ 319.99"
12/19/2007 10:28:08PM Agent : "You can use this part number to place the order."
12/19/2007 10:29:23PM Kevin: "i search on Dell, it shows this e-GeForce 8800 GT Superclocked 512 MB PCI-E® Graphics Card from EVGA"
12/19/2007 10:29:29PM Kevin: "priced 289.99"
12/19/2007 10:30:13PM Agent : "It is possible that the price might have gone down as we have on going promotion on selected items."
12/19/2007 10:31:01PM Kevin: "do you offer any compensations for the time that i have wasted with this MSI order?"
12/19/2007 10:32:36PM Agent : "You place the order, with the sales Department. Once your order is invoiced we will provide you with a credit of 10% of the ordered amount."
12/19/2007 10:33:21PM Kevin: "can you confirm the availablility of the eVGA 8800 GT Superclocked right now?"
12/19/2007 10:33:29PM Kevin: "so the same drama wont happen again"
12/19/2007 10:33:33PM Agent : "I suggest you to speak with Sales Department as they would be the best people to assist you with this issue. You can call them at 1-800-915-3355 between 8AM to 9PM CST Monday to Saturday. You can also chat with them from 8AM to 9 PM CST Mon-Fri. The link is http://www.dell.com/content/topics/...=en&s=dhs&~lt=popup&~ck=mn&~isavailable=false
12/19/2007 10:33:38PM Agent : "I will provide you with the case number for today's interaction and this case number will be entitled for a credit of approximate 30$."
12/19/2007 10:34:34PM Agent : "At this point of time I can see that availability of this card is only to 61 nos."
12/19/2007 10:35:32PM Kevin: "ok thank you. so,will I guarantee to receive one if i put my order now ?"
12/19/2007 10:36:32PM Agent : "To be very honest with you I cannot assure you with this. I suggest you to speak with sales Department once before placing the order."
ok time for some updates from tonight's chat w/ a dell representive
so from the beginning, this non-deal was a joke... we all got fooled by Dell as they never had enough cards to cover the amount they sold.
and can anyone verify what this guy said about MSI is no longer manufacturing 8800GT 512MB OC?
Mine still hasn't been cancelled. Order date of 11/25 with an estimated ship date of 12/26. Until I find a better deal, I'm not walking away.
See my original post back on page 28 of this thread.
...it might just be worth it to squeeze Dell if they do cancel my order. Then again, it's a lot less money than was at stake last time this happened to me and this is a busy time of year, so we'll see.
When did you place your order WildMonkey?
12/18/2007 08:54:32AM PosterChild: "and just to be clear, my order has not been cancelled, correct?"
12/18/2007 08:55:25AM Agent (Varinder Kaushal): "Yes, that is correct."
Even though I CANCELLED both of my GT orders from Dell here's what arrived last night via DHL - worst shipper known to man:
Yep,that's exactly how it arrived. WTH Dell way to suck it.
It *was* scheduled, for a 3rd time, to ship out on the 18th this time. I guess they finally made that deadline.
Finally got mine in, after waiting for 3 days (today is day 3). DHL finally left the box in front of my garage door.
Arrived in pristine condition, and now I need to find my motherboard box because the SLi connector is inside of it.
Order Date: 11/24/2007
Shipping Method: 3-5 Business Days
Shipped Date: 12/14/2007
Est. Delivery Date: 12/19/2007-12/21/2007
Where did you hear about the 3,600 cards? From the customer service rep? Seems odd that they wouldn't use those to fill the orders they had rather than cancelling everyone's order. That would save them from the negative publicity.
I hope you got the name and extension of the person you talked to. I got the feeling that they would say anything to get me off the phone.