Chris_B
Supreme [H]ardness
- Joined
- May 29, 2001
- Messages
- 5,357
Seems to me the return process worked for you. Not sure you can expect a company that sells millions of products to be able to spot forgeries in every one. Best you can do is make it easy to exchange or refund when a problem comes up and investigate any outliers with help from the vendor. In my experience, Amazon does just that.
Amazon purchases are as hassle-free as they get. Three clicks and you have a shipping label. You can wait 30 days to file your return and then get 30 more days to send back after you file. The one time I couldn't complete a return process (some issue with the website) they let me keep the product and issued a refund. All I did was ask them "why can't I return this item?".
I admit this all sounds like an advertisement. All I can add is that I'm still skeptical of the company as a whole. I'm not sure their growing market power is good for consumers in the long run. I'm not sure, outside antitrust action, it's avoidable either. But I can't fault their return process. It's the gold standard for e-commerce.
Matter of opinion, for me the return went smoothly, but the fact that they somehow seem to bundle new stock in with returns is just incredibly stupid to say the least. Potentially paying NEW prices for second hand items isn't on, and going by this thread its pretty common to say the least that they are sending out returns as NEW products.