Godmachine
[H]F Junkie
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- Apr 7, 2003
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http://kotaku.com/reports-of-xbox-one-disc-drive-issues-increase-1470495704
For context this is what's happening :
http://youtu.be/Bu7jHLsW-5s
The good news (quite the effort on turn around) :
For context this is what's happening :
http://youtu.be/Bu7jHLsW-5s
I first wrote about the issue yesterday morning, and over the past two days, I've received roughly 150 e-mails from people who say their systems were affected. Some sent videos; others just echoed what we've been seeing since the console launched on Friday. Some complained that they'd had to spend hours on the phone waiting for someone from Microsoft customer service to answer.
On top of that, three different staff at gaming outlets have run into the issue: one from IGN, one from Polygon, and one from GamesRadar. As of today, nobody at Kotaku had received a defective unit.
(I've received about 150 e-mails in two daysfor context, last week after the PS4 launch, Stephen asked anyone affected by hardware failure to reach out to him, and he received a few dozen e-mails in two days.)
The good news (quite the effort on turn around) :
When pressed further by Kotaku today, a Microsoft spokesperson added this: "Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running."