Hey [H]! I have recently started working on a Joomla! based computer services and repair website and was curious as to what web-based 'Help Desk' scripts you guys would suggest I use for a 'live support chat' feature. Thanks!
Most helpdesk software is more of a trouble ticket monitoring system. i.e. someone calls in or sends an email, then a ticket is created and assigned to a technician. You'll need to add a chat feature to those systems.
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