looking for trouble ticket software (OSS and/or free)

[mord]

I am looking for some free trouble ticket software. I have an internal IIS web server I can use that has PHP5, MySQL on it. I am required to stay with IIS (politics, not my choice), but I can add additional server side scripting support if need be.

We only have 2 people in our IT department, and the other guy probably won't use the system. I wear many hats and often have 40+ projects and requests at any given time. Many of these are long term and hang around for a year or more. I need something to help me track requests and progress on them. I don't need integrated email or analytical tools. Just a simple way to save items, information about those items, and it would be nice to be able to do basic searches.

 

[svet-am]

we use a program called ClarifyCRM. I know it's not free, but I'm not sure about what the actual cost is. However, it's a name you can look into.

 

[BillLeeLee]

http://www.hardforum.com/showthread.php?t=1234982 was a discussion about this very topic. You should look into Bugzilla and Request Tracker, if you can run Perl.

 

[teststrips]

you could also look into sharepoint - its very flexible

 

[Gambit]

You may also want to check out Web+Center

It's free for up to 3 techs, integrates with Active Directory for user logons. It's what we're looking into using right now.

 

[Oooska]

We use RT (RequestTracker) at work with some modifications. Works well, and if you know Mason/perl, it's not too difficult to modify to suit your needs.